topic Re: Router Login in Broadband

Router Login

Woodnome — Sat, 26 Mar 2022 23:04:21 GMT

Trying to change the settings in my dad's router and when we enter the username and password off the card from the router is keeps coming back "incorrect credentials".

Have reset the router to default factory settings, tried again and get the same result.

Any suggestions ?

Re: Router Login

Skynet_TX — Sat, 26 Mar 2022 23:14:42 GMT

Hi @Woodnome,

Are you sure you are typing in the router password, not the Wi-Fi password.

If you have a router with the plastic card on the back, the router user name and password is on a sticker on the back of the router, that is hidden under that plastic card.

Re: Router Login

Woodnome — Sat, 26 Mar 2022 23:19:59 GMT

Skynet_TX

Thanks for that I'll get him to check as when he looked online it said the details on the card ?

Once checked I can do some tweeking

Re: Router Login

Skynet_TX — Sat, 26 Mar 2022 23:23:47 GMT

The card itself has the Wi-Fi network name and password. The router username will be 'admin' and the password will be on the sticker that is on the back of the router, hidden under the card.

Re: Router Login

martswain — Sun, 27 Mar 2022 05:49:05 GMT

Another pantomime moment, "it's behind it (you)" pull out the card and all is revealed.

Re: Router Login

Debbie-TalkTalk — Mon, 28 Mar 2022 07:26:45 GMT

Hi Woodnome

How are you getting on, do you still need help with this?

Thanks

Debbie

Re: Router Login

Woodnome — Mon, 28 Mar 2022 10:10:13 GMT

Hi Debbie

Should be ok - just need to find the time to go down and try a different channel on his router. His connection keeps dropping and all of this has only started since he has received his new router.

Any additional advice or tips would be greatly appreciated. He won't get in touch with TT himself as he feels he's a technophobe 🤣

Re: Router Login

Debbie-TalkTalk — Mon, 28 Mar 2022 11:04:50 GMT

Hi Woodnome

Do you have a Sagemcom WIFI hub?

Re: Router Login

Woodnome — Mon, 28 Mar 2022 11:08:54 GMT

Hi Debbie

Device version is: DG8041w-2.T5

Re: Router Login

Debbie-TalkTalk — Mon, 28 Mar 2022 11:14:01 GMT

Hi Woodnome

Ahh ok, I was just checking because the Sagemcom hub has wifi optimisation and we can switch this off so you can choose your own wireless channels.

The Huawei hub doesn't have WIFI optimisation enabled. Would you like me to test the line just to make sure everything looks ok?

Re: Router Login

Woodnome — Mon, 28 Mar 2022 11:15:48 GMT

Hi Debbie

Yes please - do you want his line number over this forum or ???

Re: Router Login

Debbie-TalkTalk — Mon, 28 Mar 2022 11:18:09 GMT

Hi Woodnome

Please can you add the name and TalkTalk landline number to the Private Notes section of your Community Profile.

Thanks

Re: Router Login

Woodnome — Mon, 28 Mar 2022 11:47:57 GMT

Hi Debbie

Done - if there is no problem with his line, can he have a different router as this one clearly isn't working properly ?

He threw his own purchased old one away after installing this one 🙄 silly as it was less than a year old !

Re: Router Login

Debbie-TalkTalk — Mon, 28 Mar 2022 11:58:48 GMT

Hi Woodnome

Thanks for updating your Community Profile.

I've completed a line test which has detected a potential fault towards the property. Is the router at the test socket at the moment?

Would you like me to send a replacement router first so we can rule this out?

Re: Router Login

Woodnome — Mon, 28 Mar 2022 12:02:09 GMT

Yes please - send a replacement router first, I will do his installation (but I'm confident he did it ok) and take it from there.

As far as I am aware, the router is in the correct socket.

Re: Router Login

Debbie-TalkTalk — Mon, 28 Mar 2022 12:08:52 GMT

Hi Woodnome

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Router Login

Woodnome — Mon, 28 Mar 2022 12:42:47 GMT

Brilliant - thanks Debbie

I've let him know it's on his way 😊

Re: Router Login

Debbie-TalkTalk — Mon, 28 Mar 2022 12:46:21 GMT

Hi Woodnome

Thank you 🙂

Debbie

Re: Router Login

Woodnome — Tue, 29 Mar 2022 22:00:36 GMT

Hey Debbie

All received, installed and working well (so far). Old one on its way back tomorrow 👍

Re: Router Login

Debbie-TalkTalk — Wed, 30 Mar 2022 05:49:25 GMT

Hi Woodnome

That's great news 🙂

Please let us know if you do experience any further issues.

Thanks

Debbie