topic Re: How do you know you are on Fibre in Broadband

How do you know you are on Fibre

mikevick55 — Tue, 07 Jun 2022 08:30:56 GMT

How can you tell whether you on fibre or not. We are on Fibre 35. As far as I am aware there has never been any change to the cable from the telegraph pole in the street to our house and we have lived here 37 years?

Re: How do you know you are on Fibre

Anonymous — Tue, 07 Jun 2022 08:32:42 GMT

Morning,

What speeds are you currently seeing if you run a speed test?

Thanks

Re: How do you know you are on Fibre

mikevick55 — Tue, 07 Jun 2022 09:17:22 GMT

6.9 mbps. We were without internet on 20th May 2022 for 30 hours. Engineer fixed what ever was wrong. But since return the internet is slow we were getting 18 to 20 mbps. I dont think anything is wrong in the house. I keep getting texts from TalkTalk saying there is a fault.

Re: How do you know you are on Fibre

Anonymous — Tue, 07 Jun 2022 09:19:44 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: How do you know you are on Fibre

mikevick55 — Tue, 07 Jun 2022 09:22:11 GMT

6.54 Downlaod and 2.15 upload

Re: How do you know you are on Fibre

mikevick55 — Tue, 07 Jun 2022 09:26:31 GMT

Done but I dont know if I have done it right. I am still trying to get my head round the working. The account is in my wifes name

Re: How do you know you are on Fibre

Debbie-TalkTalk — Tue, 07 Jun 2022 09:29:18 GMT

Hi mikevick55

I have removed the personal information from your signature. Please can you only add the landline number to your Community Profile under personal information, only TalkTalk staff can see this.

Thanks

Re: How do you know you are on Fibre

mikevick55 — Tue, 07 Jun 2022 09:36:37 GMT

Done

Re: How do you know you are on Fibre

Debbie-TalkTalk — Tue, 07 Jun 2022 09:44:37 GMT

Hi Mike

Thank you 🙂

This is a Fibre to the cabinet connection (FTTC)

Your line is sync at 7.1mb and the line test has detected a potential fault.

Is your router connected at the test socket at the moment?

Re: How do you know you are on Fibre

mikevick55 — Tue, 07 Jun 2022 09:49:56 GMT

Not sure what you mean. It is connected to the main socket but not directly. I am struggling to get round this post system

Re: How do you know you are on Fibre

Debbie-TalkTalk — Tue, 07 Jun 2022 09:51:25 GMT

Hi Mike

Does your master socket have a test socket?

Would it be ok to connect the router and filter at the test socket so I can run another line test in this set up?

Thanks

Re: How do you know you are on Fibre

mikevick55 — Tue, 07 Jun 2022 09:52:07 GMT

Re: How do you know you are on Fibre

Debbie-TalkTalk — Tue, 07 Jun 2022 09:53:13 GMT

Hi Mike

Would you like me to arrange an Openreach engineer visit?

Thanks

Re: How do you know you are on Fibre

mikevick55 — Tue, 07 Jun 2022 09:54:07 GMT

Is that going to cost me when its not my fault

Re: How do you know you are on Fibre

Debbie-TalkTalk — Tue, 07 Jun 2022 09:58:17 GMT

Hi Mike

If the fault is found to be with Openreach maintained equipment then no charges should be applied.

Further information can be found here Engineer charges - TalkTalk Help & Support

Would you like me to send a replacement router for testing first so we can rule this out?

Re: How do you know you are on Fibre

mikevick55 — Tue, 07 Jun 2022 10:00:14 GMT

our current one is a DSL- 3782. so fairly new

Re: How do you know you are on Fibre

Debbie-TalkTalk — Tue, 07 Jun 2022 10:02:46 GMT

Hi Mike

I think we should send a new WIFI hub so we can rule out any hardware faults. Will this be ok?

Re: How do you know you are on Fibre

mikevick55 — Tue, 07 Jun 2022 10:03:16 GMT

yes

Re: How do you know you are on Fibre

Debbie-TalkTalk — Tue, 07 Jun 2022 10:07:38 GMT

Hi Mike

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know once the new router is connected and we can check the connection stats and line test results again.

Thanks

Debbie

Re: How do you know you are on Fibre

mikevick55 — Tue, 07 Jun 2022 10:08:28 GMT