topic Not able to connect to Work VPN from Home in Broadband

Not able to connect to Work VPN from Home

Daviesm — Wed, 15 Jun 2022 20:54:29 GMT

From this morning I have been unable to connect to my work VPN whilst home working.

I have contacted my work IT team who couldn’t help but advised that I should contact my broadband supplier.

Whilst my Wi-Fi works on other devices I’m unable to connect to the work VPN. I’ve connected successfully to the work VPN using 2 separate hotspots so it clearly is an issue with my broadband supplier/Sagem Router - possibly through settings changes in an update.

I need this resolved as a matter of urgency as I cannot work without this being resolved & cannot afford the data charges if using hotspot facility.

Re: Not able to connect to Work VPN from Home

Skynet_TX — Wed, 15 Jun 2022 21:08:32 GMT

Hi @Daviesm,

Thanks for starting a new topic and completing your community profile.

If you have the Sagemcom Wi-Fi Hub then this will probably have been caused by the firmware upgrading to a new version.

The support team here will be able to help, they will probably be able to fix it by changing some router settings or changing the firmware, they will hopefully be able to reply tomorrow.

Re: Not able to connect to Work VPN from Home

Debbie-TalkTalk — Thu, 16 Jun 2022 05:32:52 GMT

Hi Daviesm

Apologies for this.

I've made a change to your router firmware, please can you retest and let us know how the connection compares?

Thanks

Debbie

Re: Not able to connect to Work VPN from Home

Daviesm — Thu, 16 Jun 2022 20:35:08 GMT

Hi,

Thank you, the change to the firmware solved the issue.

Thanks,

Mary

Re: Not able to connect to Work VPN from Home

Debbie-TalkTalk — Fri, 17 Jun 2022 05:36:02 GMT

Hi Mary

I'm so glad to hear this, thanks for letting us know 🙂

Debbie

Re: Not able to connect to Work VPN from Home

Daviesm — Sun, 19 Jun 2022 16:46:56 GMT

Hi,

Whilst my connection issue with my work VPN has been resolved & the vast majority of my devices encounter no issues, my son has an issue with connecting to the internet on his Nintendo switch. Is there anything that can be done to resolve this? Thanks

Re: Not able to connect to Work VPN from Home

Anonymous — Mon, 20 Jun 2022 06:00:21 GMT

Morning,

I'm sorry to hear that. Are there any error messages when this won't connect?

Thanks

Re: Not able to connect to Work VPN from Home

Daviesm — Fri, 24 Jun 2022 18:49:35 GMT

I’m still unable to connect the Nintendo Switch to the internet since the firmware upgrade. I’m getting error code 2110-3127. Is anyone able to help please? I’ve checked the settings etc but nothing is working. Thanks

Re: Not able to connect to Work VPN from Home

Chris-TalkTalk — Mon, 27 Jun 2022 06:22:02 GMT

Hi Daviesm,

If you're still experiencing problems with the nintendo switch can you switch your router off for 30 minutes then switch back on and retest. Please let us know how you get on

Chris