topic Re: Cannot Access Work Files via VPN in Broadband

Cannot Access Work Files via VPN

mikebyrne — Wed, 15 Jun 2022 14:21:47 GMT

I am unable to access my work files via the VPN.

Whilst I can access the internet our secured server files are not available.

We currently have a sagemcom FAST 5364-3 Talk Talk Wifi Hub

I lost access a few months ago and it hasn't come back.

i've spoken to the fault team and they sent an external engineer but this hasn't worked.

Re: Cannot Access Work Files via VPN

Karl-TalkTalk — Wed, 15 Jun 2022 14:38:10 GMT

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks

Karl.

Re: Cannot Access Work Files via VPN

mikebyrne — Wed, 15 Jun 2022 15:40:48 GMT

OK Done, Thanks Karl

Re: Cannot Access Work Files via VPN

Debbie-TalkTalk — Thu, 16 Jun 2022 05:15:49 GMT

Hi mikebyrne

Thank you. I've made a change to your router firmware, please can you retest?

Re: Cannot Access Work Files via VPN

mikebyrne — Thu, 16 Jun 2022 06:30:47 GMT

Will do. Thanks for looking

Re: Cannot Access Work Files via VPN

Debbie-TalkTalk — Thu, 16 Jun 2022 06:31:51 GMT

Hi Mike

No problem 🙂

I have also sent you a Private Message with a short survey.

Thanks