topic Re: Wi-Fi Dropping Out Due To Router Channel Hopping in Broadband

Wi-Fi Dropping Out Due To Router Channel Hopping

R2223 — Thu, 16 Jun 2022 04:31:14 GMT

I'm having issues with Wi-Fi dropping out and then reconnecting a minute later on various devices despite not changing my location, I think it's due to the router constantly changing channels and it's particularly bad when using devices on the 5 GHZ band.

I have the Sagemcom Fast 5364 Wi-Fi Hub which has that 'Remote Wi-Fi Optimisation' feature that constantly adjusts the channels automatically. Could someone please turn this off for me so I can set my own a stable channel to see if this improves things.

Thank you.

Re: Wi-Fi Dropping Out Due To Router Channel Hopping

Debbie-TalkTalk — Thu, 16 Jun 2022 05:39:05 GMT

Hi R2223

Apologies for this.

I have switched the WIFI optimisation off, please let us know how the connection compares.

Thanks

Debbie

Re: Wi-Fi Dropping Out Due To Router Channel Hopping

R2223 — Thu, 16 Jun 2022 09:08:42 GMT

Thank you for the reply Debbie,

I will try it now for a few days to see how it goes and reply back here.

Re: Wi-Fi Dropping Out Due To Router Channel Hopping

Debbie-TalkTalk — Thu, 16 Jun 2022 09:10:27 GMT

Hi R2223

Thank you 🙂

Debbie

Re: Wi-Fi Dropping Out Due To Router Channel Hopping

R2223 — Mon, 20 Jun 2022 09:44:10 GMT

After seeing how it was over the weekend things seem to be more stable now, haven't had any issues so far.

Re: Wi-Fi Dropping Out Due To Router Channel Hopping

Debbie-TalkTalk — Mon, 20 Jun 2022 09:47:38 GMT

Hi R2223

I'm so glad to hear this. Please let us know if you do experience any further issues.

I have also sent you a Private Message with a short survey.

Thanks