topic Router - Firmware updates needed in Broadband

Router - Firmware updates needed

KristaMoger — Thu, 16 Jun 2022 10:02:58 GMT

I have been speaking with Johnpaolo in regards to my issue. I work with Southern Health NHS Foundation Trust & I have an issue where my work VPN is being blocked.

I had an email from our IT Department this morning:

'Please be aware that several southern health staff currently working from home are unable to connect to checkpoint endpoint security (our VPN to work from home). We have identified that this is linked to the internet service provider TalkTalk who are actively blocking the ability for Southern Health staff to work from home via a secure connection. If staff are experiencing the above, we advise that you make contact with your provider to discuss'

Johnpaolo checked the line and everything is working. However, he advised that my router needs firmware updates & to address it here in this post forum.

Re: Router - Firmware updates needed

Debbie-TalkTalk — Thu, 16 Jun 2022 10:08:38 GMT

Hi Mogerk

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: Router - Firmware updates needed

KristaMoger — Thu, 16 Jun 2022 10:43:01 GMT

Hi Debbie,

I have updated my personal details to reflect that information.

Please let me know if you need any further details.

Re: Router - Firmware updates needed

KristaMoger — Thu, 16 Jun 2022 11:00:58 GMT

Hi Debbie,

I have read previous forums and understand that a firmware update can be done or a new router is provided - is that correct?

I am currently using my mobile as a hotspot which isn't ideal as it drains my battery and data.

Re: Router - Firmware updates needed

Debbie-TalkTalk — Thu, 16 Jun 2022 12:38:25 GMT

Hi KristaMoger

Sorry for the delay.

I have made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: Router - Firmware updates needed

KristaMoger — Thu, 16 Jun 2022 12:51:55 GMT

Hi Debbie,

I have retested this but unfortunately it hasn't fixed the issue.

Many thanks,

Re: Router - Firmware updates needed

Debbie-TalkTalk — Thu, 16 Jun 2022 12:56:14 GMT

Hi KristaMoger

Your router now has the firmware version with the VPN fix. Please can you power down the router for 30 minutes and then retest again?

Thanks

Re: Router - Firmware updates needed

KristaMoger — Thu, 16 Jun 2022 13:04:24 GMT

Hi Debbie,

Ok no worries - will do that. I finish work at 4pm so will do that then & update you afterwards.

Many thanks,

Re: Router - Firmware updates needed

Debbie-TalkTalk — Thu, 16 Jun 2022 13:06:46 GMT

Hi KristaMoger

Thank you 🙂

Debbie

Re: Router - Firmware updates needed

KristaMoger — Fri, 17 Jun 2022 07:04:03 GMT

Hi Debbie,

This issue is now resolved. Thank you for your help 🙂

Many thanks,

Re: Router - Firmware updates needed

Debbie-TalkTalk — Fri, 17 Jun 2022 07:13:25 GMT

Hi KristaMoger

I'm so glad to hear this, thanks for letting us know.

I've also sent you a Private Message with a short survey.

Thanks again.

Debbie