topic Re: VPN Connection issues in Broadband

VPN Connection issues

JP-91 — Thu, 16 Jun 2022 09:39:12 GMT

Hi,

I'm having trouble connecting to my work server through direct VPN. There seems to be some restriction and looks similar to issues that others have experienced. Again, I can connect successfully on a mobile hotspot - just the router that seems to restrict access.

Current version is SG4K100136

Can you help please

Thanks

Re: VPN Connection issues

Karl-TalkTalk — Thu, 16 Jun 2022 09:56:19 GMT

I need to make a change to your router - this will knock you offline for up to 10 minutes, is it ok to do this now ?

Thanks

Karl.

Re: VPN Connection issues

JP-91 — Thu, 16 Jun 2022 10:02:08 GMT

Yeah not a problem, please do.

Re: VPN Connection issues

Karl-TalkTalk — Thu, 16 Jun 2022 10:08:50 GMT

Router should be updated, test the VPN now and let me know if it's ok.

Thanks

Karl.

Re: VPN Connection issues

JP-91 — Thu, 16 Jun 2022 10:18:37 GMT

Thanks Karl, I can connect successfully now.

Re: VPN Connection issues

Karl-TalkTalk — Thu, 16 Jun 2022 10:25:46 GMT

Excellent. I've also sent you a PM about our interaction today 🙂

Thanks

Karl.