topic Re: Cannot Access Yorkshire BS Webpage in Broadband

Cannot Access Yorkshire BS Webpage

jaddi — Thu, 16 Jun 2022 08:21:43 GMT

Hi. Yesterday morning I found I couldn't access this site. Has been working fine earlier in the week and no issues accessing other web sites. Same today on both PC and phone and using both Edge and Chrome. However, if put my phone on 4G it opens fine so looks like it's a broadband issue. Have temporarily disabled "Scam Protection" and no difference. KIds safe is off anyway. Also tried rebooting routing router and no better. HELP PLEASE!

Re: Cannot Access Yorkshire BS Webpage

Karl-TalkTalk — Thu, 16 Jun 2022 08:27:58 GMT

no reported issues with https://www.ybs.co.uk/ and no other reports etc. Website tests fine here. Can you go to the home safe settings in My Account. Turn on the settings, Kids Safe, Scam protection etc. Give it 10 minutes, then turn all settings off and see if this then allows access.

Karl.

Re: Cannot Access Yorkshire BS Webpage

martswain — Thu, 16 Jun 2022 08:56:59 GMT

@Karl-TalkTalk just checked, I cannot access the site on my TT connection either.

All HomeSafe etc etc is and always has been off for years.

However, switching to a VPN and selecting a UK server the site loads, so it is not down.

Re: Cannot Access Yorkshire BS Webpage

Karl-TalkTalk — Thu, 16 Jun 2022 09:07:10 GMT

are you using TT DNS settings? I'm on a TT connection at home, just remote connected and the website is loading. I'm using google DNS at home.

Thanks

Karl.

Re: Cannot Access Yorkshire BS Webpage

martswain — Thu, 16 Jun 2022 09:27:51 GMT

@Karl-TalkTalk I am using a Huawei HUB, which as far as I can see, does not offer any settings to change preferred DNS, so I guess it is set to TT DNS.

Re: Cannot Access Yorkshire BS Webpage

jaddi — Thu, 16 Jun 2022 09:28:52 GMT

I presume I am using TT DNS as I have never changed these in my router. Primary DNS says 192.168.1.1. Secondary DNS is blank. Dyn DNS is OFF. Is that what you mean?

Re: Cannot Access Yorkshire BS Webpage

Karl-TalkTalk — Thu, 16 Jun 2022 09:41:18 GMT

Hi @martswain,

you can change DNS in the Huawei Hub, but I cant remember which part of the settings it's under. @KeithFrench - can you remember which part of the huawei hub the DNS settings are under ?

Karl.

Re: Cannot Access Yorkshire BS Webpage

KeithFrench — Thu, 16 Jun 2022 09:48:56 GMT

Hi @Karl-TalkTalk @martswain

On the Huawei, you can't change the network DNS servers. As you suspect it will be using the TalkTalk ones, but this can be checked by going to:-

Dashboard > See Internet Settings > Manage advanced settings > System Info > WAN Information

In there click on the appropriate connected WAN link & the WAN Information page expands to give more information on that link, including the DNS servers that it is using.

Re: Cannot Access Yorkshire BS Webpage

Karl-TalkTalk — Thu, 16 Jun 2022 09:53:52 GMT

Hi @jaddi

Can you try and access now ?

Thanks

Karl.

Re: Cannot Access Yorkshire BS Webpage

martswain — Thu, 16 Jun 2022 09:59:12 GMT

Still no luck for me,

Huawei Hub is using these

DNS Servers:

79.79.79.77,79.79.79.78

Re: Cannot Access Yorkshire BS Webpage

jaddi — Thu, 16 Jun 2022 10:07:12 GMT

I have done the thing with Kids Safe and then tried again just now with both that and Scam protection turned off. Still doesn't work on Lap Top or phone.

Re: Cannot Access Yorkshire BS Webpage

Karl-TalkTalk — Thu, 16 Jun 2022 10:15:53 GMT

Hi @martswain,

Will it allow you to overwrite the DNS settings with 8.8.8.8 / 8.8.4.4 ?

Karl.

Re: Cannot Access Yorkshire BS Webpage

martswain — Thu, 16 Jun 2022 10:22:17 GMT

@Karl-TalkTalk as @KeithFrench said in post #8 and as I have found by searching other (old) topics the Huawei DG8041W does not allow the user to change the DNS settings.

Firmware version is v.1.05t which is as it came out of the box.

Not sure what router/firmware @jaddi is using so to avoid any confusion, I'll stop posting now as the issue is not mine.

Regards to you all.

Re: Cannot Access Yorkshire BS Webpage

Karl-TalkTalk — Thu, 16 Jun 2022 10:27:35 GMT

OK, no problem.

@jaddi, I'm doing some testing here and will reply soon.

Karl.

Re: Cannot Access Yorkshire BS Webpage

KeithFrench — Thu, 16 Jun 2022 10:27:51 GMT

Hi @Karl-TalkTalk this was in my original bug report.

Re: Cannot Access Yorkshire BS Webpage

Karl-TalkTalk — Thu, 16 Jun 2022 11:02:16 GMT

Hi Jaddi,

Can you PM a traceroute to ybs.co.uk

Thanks

Karl.

Re: Cannot Access Yorkshire BS Webpage

jaddi — Thu, 16 Jun 2022 11:21:16 GMT

Sent route

Re: Cannot Access Yorkshire BS Webpage

ferguson — Thu, 16 Jun 2022 11:46:47 GMT

You can change the DNS servers in the Huawei Hub:

Re: Cannot Access Yorkshire BS Webpage

martswain — Thu, 16 Jun 2022 11:51:09 GMT

@ferguson those are the DHCP servers on the routers, you cannot change DNS servers !

Re: Cannot Access Yorkshire BS Webpage

ferguson — Thu, 16 Jun 2022 11:53:35 GMT

@martswain from a command line in Terminal on my MacBook:

scutil --dns | grep 'nameserver\[[0-9]*\]'

nameserver[0] : 8.8.8.8
nameserver[1] : 208.67.222.222
nameserver[0] : 8.8.8.8
nameserver[1] : 208.67.222.222