topic Re: Returning my Equipment in Broadband

Returning my Equipment

Arcane_Elder — Thu, 16 Jun 2022 11:27:44 GMT

I have recieved in the post today a package from TalkTalk asking for me to return my equipment to them. I have not recieved any new equipment, I still have an active account and I am up to date with my payments etc.

I am wondering if this is to do with the CityFibre upgrade. We recently told the City Fibre representatives to not install or makes changes to the property as we do not own it, it would have to be the property management company that authorises these changes.

The letter I recieved today says that if I don't return the equipment I could be liable for a £50.00 charge which I would like to avoid if possible. Also I do not wish to lose access to the internet.

Re: Returning my Equipment

Chris-TalkTalk — Thu, 16 Jun 2022 12:54:39 GMT

Hi Arcane_Elder,

Could you please add your TalkTalk landline telephone number to your Community Profile and we'll take a look at this for you

Chris

Re: Returning my Equipment

Arcane_Elder — Thu, 16 Jun 2022 13:07:48 GMT

Updated on my profile 🙂

Re: Returning my Equipment

Chris-TalkTalk — Thu, 16 Jun 2022 13:35:54 GMT

Hi Arcane_Elder,

I can't really see any reason why you would be asked to return equipment, have you reported a fault with the router recently?

Chris

Re: Returning my Equipment

Arcane_Elder — Thu, 16 Jun 2022 17:03:43 GMT

Hi Chris,

Thanks for the information, no the broadband has been working fine and no faults have be reported recently. I have no idea why you would want my router or equipment back from me.

I am more concerned about being charged £50 for not returning the router which is still required for internet access at the property.

Thanks for your support anyway.

Re: Returning my Equipment

Chris-TalkTalk — Fri, 17 Jun 2022 08:30:48 GMT

Do you have a YouView box, just wondering if the used equipment requested could be your TV box?

Chris

Re: Returning my Equipment

Arcane_Elder — Fri, 17 Jun 2022 08:32:34 GMT

Hi Chris,

No I have only ever had broadband through TalkTalk, I don't have a TV box.

Re: Returning my Equipment

Chris-TalkTalk — Fri, 17 Jun 2022 08:46:38 GMT

OK thanks. I've escalated this advising that you have no equipment to return and the returns request appears to have been sent in error, just ignore the returns request, apologies for any inconvenience

Chris

Re: Returning my Equipment

Arcane_Elder — Fri, 17 Jun 2022 09:01:50 GMT

Ok thank you for your support ! I`ll keep hold of the package just in case.

Re: Returning my Equipment

Chris-TalkTalk — Fri, 17 Jun 2022 09:05:14 GMT

No problem 🙂