topic Re: No internet in Broadband

No internet

Ricky4Eyes — Thu, 16 Jun 2022 08:31:24 GMT

My router has been flashing white/orange since midnight and I have no internet connection.

I have tried resetting the router etc.

There has been no change to the setup at my end that would have caused this.

Thanks

Re: No internet

Chris-TalkTalk — Thu, 16 Jun 2022 09:27:37 GMT

Hi Richy4Eyes,

I'm sorry to hear that you're experiencing problems with your service. Is you're telephone service working OK, do you have a dial tone?

Chris

Re: No internet

Ricky4Eyes — Thu, 16 Jun 2022 09:38:31 GMT

I don’t have a landline phone so I can’t check.

Re: No internet

Chris-TalkTalk — Thu, 16 Jun 2022 10:05:19 GMT

Do you have another router that you can test with?

Chris

Re: No internet

Ricky4Eyes — Thu, 16 Jun 2022 10:58:50 GMT

No. I have had to go into the office to work now so I can't test anything.

I'll see if it's working or not when I get home this evening.

Thanks

Re: No internet

Chris-TalkTalk — Thu, 16 Jun 2022 11:00:58 GMT

OK thanks

Re: No internet

Ricky4Eyes — Thu, 16 Jun 2022 19:09:39 GMT

It's working now with apparently no input from me and I assume no input at Talktalk's end so what could have caused that?

Re: No internet

Skynet_TX — Thu, 16 Jun 2022 19:16:01 GMT

It could have just been a fault out on the phone network, if Openreach's automated systems detected the fault (or if the fault was also affecting other customers, and they reported it), then potentially Openreach could have fixed the issue today.

Re: No internet

Anonymous — Fri, 17 Jun 2022 06:11:12 GMT

Morning,

Can I just confirm, is your connection still ok since your last post?

Thanks

Re: No internet

Ricky4Eyes — Fri, 17 Jun 2022 08:03:53 GMT

Morning Michele,

Thanks for checking. Yes, it's fine now.

I expect it was an issue with the line, as the other user suggested.

Thanks

Re: No internet

Anonymous — Fri, 17 Jun 2022 08:07:13 GMT

Morning,

Ok thanks for confirming and I'm glad to hear this 🙂

Thanks