topic Re: NHS Connection Issues - Checkpoint VPN in Broadband

NHS Connection Issues - Checkpoint VPN

Znidz — Fri, 17 Jun 2022 10:16:55 GMT

Hello

I work from home for NHS Southern Health.
Today I have just started to have an issue where I keep disconnecting from my organisations VPN.
I've attached a screenshot of the router log below.

I have had random disconnections occur for a good while (maybe 6 months) but I'd always assumed it was down to my organisation.

Anyway, here is a screenshot.
Thanks

Re: NHS Connection Issues - Checkpoint VPN

Chris-TalkTalk — Fri, 17 Jun 2022 10:22:53 GMT

Hi Znidz,

I'm sorry to hear that you're experiencing problems with your VPN. Is it just the VPN that's affected, does everything seem to be OK on devices not connected to the VPN

Chris

Re: NHS Connection Issues - Checkpoint VPN

Znidz — Fri, 17 Jun 2022 10:34:04 GMT

Sorry, I should've mentioned that!
Yes, everything is fine on my personal PC (connected via ethernet) and various WiFi devices.
It's just the work laptop that getting the issue.

Thanks

Re: NHS Connection Issues - Checkpoint VPN

Chris-TalkTalk — Fri, 17 Jun 2022 10:41:33 GMT

We could try a different router firmware version, would you like to give this a try?

Chris

Re: NHS Connection Issues - Checkpoint VPN

Znidz — Fri, 17 Jun 2022 11:18:46 GMT

Yes please!
Sorry if I posted this twice.

Re: NHS Connection Issues - Checkpoint VPN

Chris-TalkTalk — Fri, 17 Jun 2022 11:28:12 GMT

OK, is it OK to update your firmware now, it can take up to 20 minutes

Chris

Re: NHS Connection Issues - Checkpoint VPN

Znidz — Fri, 17 Jun 2022 11:29:01 GMT

ok thats great, go for it!

Re: NHS Connection Issues - Checkpoint VPN

Chris-TalkTalk — Fri, 17 Jun 2022 11:40:44 GMT

OK, I'll start the update now, please don't switch off your router

Chris

Re: NHS Connection Issues - Checkpoint VPN

Znidz — Fri, 17 Jun 2022 11:51:25 GMT

OK well here's the log. Doesn't look like those errors are happening now!
Might be a bit early to declare victory but it's looking good.
Thanks very much, you've been great.

Re: NHS Connection Issues - Checkpoint VPN

Chris-TalkTalk — Fri, 17 Jun 2022 11:56:52 GMT

That's great news Znidz, thanks for letting me know 🙂

Chris