topic Re: Can't connect to my works VPN in Broadband

Can't connect to my works VPN

leedavidbaldwin — Fri, 17 Jun 2022 13:31:12 GMT

I am unable to connect to my workplaces VPN.

The connection is fine when I go to other places I can access the internet.

My router is a Sagecom TalkTalk Wifi Hub.

Please help!!!

Re: Can't connect to my works VPN

Debbie-TalkTalk — Fri, 17 Jun 2022 13:35:13 GMT

Hi Lee

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Can't connect to my works VPN

leedavidbaldwin — Fri, 17 Jun 2022 13:41:26 GMT

Thank you Debbie I have now done this.

Re: Can't connect to my works VPN

Debbie-TalkTalk — Fri, 17 Jun 2022 13:45:52 GMT

Hi Lee

Thank you. I'm just updating your firmware, please leave the router switched on without being rebooted.

Debbie

Re: Can't connect to my works VPN

Debbie-TalkTalk — Fri, 17 Jun 2022 13:50:52 GMT

Hi Lee

The firmware has now updated, please can you retest and let us know how you get on.

Thanks

Debbie

Re: Can't connect to my works VPN

leedavidbaldwin — Fri, 17 Jun 2022 13:50:58 GMT

no problem!

Re: Can't connect to my works VPN

Debbie-TalkTalk — Fri, 17 Jun 2022 13:52:23 GMT

Hi Lee

Thank you 🙂

Debbie

Re: Can't connect to my works VPN

leedavidbaldwin — Fri, 17 Jun 2022 13:53:57 GMT

The connection has failed again unfortunately.

Re: Can't connect to my works VPN

Debbie-TalkTalk — Fri, 17 Jun 2022 13:55:06 GMT

Hi Lee

Ok, please can you power down the router for a full 30 minutes and then test this again?

Thanks

Re: Can't connect to my works VPN

leedavidbaldwin — Fri, 17 Jun 2022 13:56:54 GMT

no problem, i will do that now.

Re: Can't connect to my works VPN

leedavidbaldwin — Fri, 17 Jun 2022 14:35:07 GMT

this did not work

Re: Can't connect to my works VPN

leedavidbaldwin — Fri, 17 Jun 2022 15:10:05 GMT

turning off for 30 minutes did not solve the issue

Re: Can't connect to my works VPN

leedavidbaldwin — Fri, 17 Jun 2022 15:45:40 GMT

please help!!!

Re: Can't connect to my works VPN

Debbie-TalkTalk — Mon, 20 Jun 2022 05:31:48 GMT

Hi Lee

Sorry for the delay.

Are you still unable to connect this morning?

Please can you add the serial number from the back of your router to the Private Notes section of your Community Profile.

Thanks

Debbie

Re: Can't connect to my works VPN

Debbie-TalkTalk — Wed, 22 Jun 2022 09:27:09 GMT

Hi Lee

Is this working ok now?

Thanks