topic Re: Remote desktop connection in Broadband

Remote desktop connection

lizzieg1 — Mon, 13 Jun 2022 12:42:36 GMT

I'm not able to connect to my work remote desktop. Keeps connecting, then disconnecting. Any suggestions?

Re: Remote desktop connection

Debbie-TalkTalk — Mon, 13 Jun 2022 12:44:40 GMT

Hi lizzieg1

Just to confirm, is this a VPN client?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Re: Remote desktop connection

lizzieg1 — Mon, 13 Jun 2022 12:50:08 GMT

I believe it is a VPN and I've added my details to my profile. Thanks

Re: Remote desktop connection

Debbie-TalkTalk — Mon, 13 Jun 2022 12:53:42 GMT

Hi lizzieg1

Thank you. I've just checked and your router should work ok with VPN.

Are you only experiencing this issue when using VPN, is the connection working ok apart from this?

Re: Remote desktop connection

lizzieg1 — Mon, 13 Jun 2022 13:29:53 GMT

Yes the connection works okay apart from this. I have had my laptop tested by our IT department and been told that all settings are okay

Re: Remote desktop connection

Debbie-TalkTalk — Mon, 13 Jun 2022 13:31:51 GMT

Hi lizzieg1

Ok, please can you factory reset the router using the pin hole reset for ten seconds and then try and connect again?

Thanks

Re: Remote desktop connection

lizzieg1 — Mon, 13 Jun 2022 16:34:33 GMT

I’ve tried factory reset and that hasn’t worked. I keep getting message “the remote resource can’t be reached. Check your connection and try again or ask your network administrator for help”

Re: Remote desktop connection

Debbie-TalkTalk — Tue, 14 Jun 2022 05:35:03 GMT

Hi lizzieg1

Ok thanks for testing this. I will need to send you a router for testing, are you happy for me to arrange this?

Thanks

Re: Remote desktop connection

lizzieg1 — Tue, 14 Jun 2022 08:03:08 GMT

Yes, thank you

Re: Remote desktop connection

Debbie-TalkTalk — Tue, 14 Jun 2022 08:07:54 GMT

Hi lizzieg1

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Remote desktop connection

lizzieg1 — Thu, 16 Jun 2022 17:23:27 GMT

Hi Debbie, router arrived today and I’m now up and running and able to connect, no more stress!! Thanks very much for your help.

Re: Remote desktop connection

Debbie-TalkTalk — Fri, 17 Jun 2022 05:54:56 GMT

Hi lizzieg1

I'm so glad to hear this 🙂

I have also sent you a Private Message with a short survey for our Community Team.

Thanks

Debbie

Re: Remote desktop connection

lizzieg1 — Fri, 17 Jun 2022 13:43:37 GMT

Hi Debbie, survey completed and thanks very much again for your help.

kind regards

Liz

Re: Remote desktop connection

Debbie-TalkTalk — Fri, 17 Jun 2022 13:47:12 GMT

Hi Liz

Thank you 🙂

If you do experience any further issues then please let us know.

Have a lovely weekend.

Debbie

Re: Remote desktop connection

lizzieg1 — Fri, 17 Jun 2022 17:36:43 GMT

Thanks Debbie, you too

Re: Remote desktop connection

lizzieg1 — Sat, 18 Jun 2022 09:48:21 GMT

Hi Debbie, just to let you know I’ve returned my old router this morning so should be with you early next week.

Kind regards

Liz

Re: Remote desktop connection

Debbie-TalkTalk — Mon, 20 Jun 2022 05:37:30 GMT

Hi Liz

Thank you 🙂

Debbie