topic Re: Lightning strike and now router not turning on in Broadband

Lightning strike and now router not turning on

mattwilby28 — Sun, 19 Jun 2022 18:37:15 GMT

Last night we had a lightning strike and since then our router will not turn on. We have tried a new plug and new cable and they still doesn’t work.Last night we had a lightning strike and since then our router will not turn on. We have tried a new plug and new cable and it still doesn’t work.

How do we order a replacement router to be sent to get our Wi-Fi back up and running ASAP?

Re: Lightning strike and now router not turning on

Debbie-TalkTalk — Mon, 20 Jun 2022 05:57:50 GMT

Hi Matt

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Lightning strike and now router not turning on

mattwilby28 — Mon, 20 Jun 2022 06:00:06 GMT

Thanks Debbie - I have added these to my profile!

Re: Lightning strike and now router not turning on

Debbie-TalkTalk — Mon, 20 Jun 2022 06:05:23 GMT

Hi Matt

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Debbie