topic Re: Internet problems in Broadband

Internet problems

Kimmie63 — Sun, 19 Jun 2022 23:44:57 GMT

Internet loses connection every single week on Sunday at Just after midnight for about an hour but it always says on the test that there’s not a problem but this is same time and day every week anyone got any ideas

Re: Internet problems

Debbie-TalkTalk — Mon, 20 Jun 2022 05:55:02 GMT

Hi Kimmie63

I'm sorry to hear this.

Please can you log into My Account and check to see if HomeSafe/KidsSafe has been switched on?

Thanks

Debbie

Re: Internet problems

Kimmie63 — Mon, 20 Jun 2022 06:21:03 GMT

Hi Debbie no it’s switched off should it be on then? I don’t have any kids here

Re: Internet problems

Kimmie63 — Mon, 20 Jun 2022 06:24:22 GMT

This is happening once a week same day same time always Sunday just after midnight for about an hour. So there wouldn’t be any children up anyway. It’s like almost that they are changing over to something v at a certain time or day. This has been happening for months yet am being told there’s no fault but there definately is. And to add insult to injury they put up my prices. They should be compensating me really

Re: Internet problems

Debbie-TalkTalk — Mon, 20 Jun 2022 06:29:07 GMT

Hi Kimmie63

This could have been switched on in error. Could you log into My Account just to check this?

How to use HomeSafe® - TalkTalk Help & Support

Common fixes for HomeSafe - TalkTalk Help & Support

Re: Internet problems

Micmic — Mon, 20 Jun 2022 08:19:25 GMT

i totally agreed with you, i felt that do.

Re: Internet problems

martswain — Mon, 20 Jun 2022 10:41:14 GMT

@Kimmie63 check HOMEWORK TIME is not active for those hours.

Re: Internet problems

Chris-TalkTalk — Mon, 20 Jun 2022 10:54:58 GMT

Hi Micmic,

If you need assistance can you please start your own thread and we'll be happy to help

Chris