topic VPN not connecting in Broadband

VPN not connecting

grimj — Mon, 20 Jun 2022 14:40:23 GMT

Hi There,

Seems I have the same issue as a few others here trying to connect their VPNs and am looking for the updated firmware to be pushed to my router please? Something about GRE not being configured.

SG4K100136

By the way, will any existing port forwarding be affected by the update? I am currently accessing my computer remotely. If not, any time is good to push the update as the router is on 24x7.

Many thanks,

Re: VPN not connecting

Debbie-TalkTalk — Tue, 21 Jun 2022 06:00:13 GMT

Hi grimj

Apologies for this.

I've made a change to your router firmware, please can you retest and let us know how the connection compares?

Thanks

Debbie

Re: VPN not connecting

grimj — Thu, 23 Jun 2022 06:58:37 GMT

Hi Debbie,

That's done the trick, thank you very much 🙂

-J

Re: VPN not connecting

Debbie-TalkTalk — Thu, 23 Jun 2022 07:03:26 GMT

Hi grimj

I'm so glad to hear this, thanks for letting us know 🙂

I have also sent you a Private Message with a short survey for the Community.

Thanks again.

Debbie