topic Re: VPN issues in Broadband

VPN issues

jacey99 — Thu, 23 Jun 2022 08:42:53 GMT

I am having trouble connecting to my work VPN from home, I have contacted TALKTALK through the live chat and they suggested the router firmware needs to be updated, and that i should post here to get the issue resolved

Re: VPN issues

Debbie-TalkTalk — Thu, 23 Jun 2022 08:47:40 GMT

Hi jacey99

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: VPN issues

jacey99 — Thu, 23 Jun 2022 09:33:11 GMT

Hi Debbie,

I do not have a TALKTALK landline only broadband so I have added my mobile number

Re: VPN issues

Debbie-TalkTalk — Thu, 23 Jun 2022 09:34:52 GMT

Hi jacey99

Do you have a FTTP service?

Re: VPN issues

jacey99 — Thu, 23 Jun 2022 09:38:17 GMT

Hi Debbie,

I don think so

Re: VPN issues

Debbie-TalkTalk — Thu, 23 Jun 2022 09:39:50 GMT

Hi jacey99

Ok, if you log into My Account then your landline number should show there.

We need this so we can locate your line details.

Thanks

Re: VPN issues

jacey99 — Thu, 23 Jun 2022 09:52:27 GMT

I have done this now

Re: VPN issues

Debbie-TalkTalk — Thu, 23 Jun 2022 09:55:17 GMT

Hi jacey99

Thank you 🙂

Will it be ok if I update your firmware this morning?

We advise to keep the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks again.

Debbie

Re: VPN issues

jacey99 — Thu, 23 Jun 2022 09:56:44 GMT

Hi Debbie,

Yes this would be great!

Thanks

Jacey

Re: VPN issues

Debbie-TalkTalk — Thu, 23 Jun 2022 10:04:43 GMT

Hi Jacey

All updated 🙂 Please can you retest?

Thanks

Re: VPN issues

jacey99 — Thu, 23 Jun 2022 10:10:25 GMT

Hi Debbie,

Its working now thank you for your help

Re: VPN issues

Debbie-TalkTalk — Thu, 23 Jun 2022 10:12:10 GMT

Hi Jacey

I'm so glad to hear this 🙂

I have also sent you a Private Message with a short survey for our Community.

Thanks