topic Re: unable to connect to my work using a VPN in Broadband

unable to connect to my work using a VPN

David1960 — Thu, 23 Jun 2022 10:20:05 GMT

Hi I have been working from home for a few years but in the last couple of weeks have been unable to connect to my workplace. i was told by our IT it was to do with a firmware update.

i have a sagem router and am running widows 10.please can you help?

Re: unable to connect to my work using a VPN

Debbie-TalkTalk — Thu, 23 Jun 2022 10:21:59 GMT

Hi David

Thanks for creating a new topic. Please can you add your name and landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: unable to connect to my work using a VPN

Debbie-TalkTalk — Thu, 23 Jun 2022 10:31:20 GMT

Hi David

Thanks for adding your details.

Will it be ok if I make a change to your firmware this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: unable to connect to my work using a VPN

David1960 — Thu, 23 Jun 2022 10:53:42 GMT

Done

Re: unable to connect to my work using a VPN

David1960 — Thu, 23 Jun 2022 10:54:59 GMT

Hi Debbie,

yes that's fine Thank you for your help

Re: unable to connect to my work using a VPN

Debbie-TalkTalk — Thu, 23 Jun 2022 11:04:26 GMT

Hi David

All updated, please can you retest and let us know how the connection compares.

Thanks

Debbie

Re: unable to connect to my work using a VPN

Debbie-TalkTalk — Thu, 30 Jun 2022 05:38:44 GMT

Hi David

How are you getting on, is this working ok now?