topic VPN Connection Issue in Broadband

VPN Connection Issue

eljualias — Fri, 24 Jun 2022 07:17:36 GMT

Today I need to start Work From Home option., But I cant connect VPN using talktalk internet. But other networks working fine. Could you please sort it out my problem. Urgent Help

Re: VPN Connection Issue

Debbie-TalkTalk — Fri, 24 Jun 2022 07:21:02 GMT

Hi eljualias

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: VPN Connection Issue

eljualias — Fri, 24 Jun 2022 07:41:14 GMT

Added my account number and phone number

Re: VPN Connection Issue

Debbie-TalkTalk — Fri, 24 Jun 2022 07:42:08 GMT

Hi eljualias

Could you also add your TalkTalk landline number so I can locate your line details?

Thanks

Re: VPN Connection Issue

eljualias — Fri, 24 Jun 2022 07:45:32 GMT

Yes added my land line number

Re: VPN Connection Issue

Debbie-TalkTalk — Fri, 24 Jun 2022 07:48:36 GMT

Hi eljualias

Perfect, thank you 🙂

I need to make a change to your router firmware, will it be ok for me to do this update this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes.

Thanks

Re: VPN Connection Issue

eljualias — Fri, 24 Jun 2022 07:52:27 GMT

ok. Yo can do this. After completing your work Please Let me know

Re: VPN Connection Issue

Debbie-TalkTalk — Fri, 24 Jun 2022 07:58:25 GMT

Hi eljualias

The firmware has now been updated, please can you retest?

Thanks

Debbie

Re: VPN Connection Issue

eljualias — Fri, 24 Jun 2022 11:03:35 GMT

Yes. Now its working perfectly. Thank You.

Re: VPN Connection Issue

Anonymous — Fri, 24 Jun 2022 11:06:09 GMT

Hello,

I'm glad to hear this and thanks for confirming 🙂

Thanks