topic Re: New router needed in Broadband

New router needed

LesC574 — Sun, 26 Jun 2022 01:41:06 GMT

Hi, not sure I'm in the right place. My router has just died, and I'm panicking about work on Monday. It won't turn on, I've tried everything. How can I get a new one sent out urgently please? Thanks

Re: New router needed

LesC574 — Sun, 26 Jun 2022 02:07:58 GMT

It says Sagemcom and FAST 5364 on the back. I've tried a pin hole reset, and even a spare power adaptor. It just won't turn on, no light, no nothing

Re: New router needed

Gliwmaeden2 — Sun, 26 Jun 2022 03:26:39 GMT

@LesC574, staff won't be on here before Monday to reply, and you can't reach Talktalk on the phone for this sort of thing on a Sunday.

Chat opens at 9am on the link on this page:

http://community.talktalk.co.uk/contactus

Re: New router needed

Karl-TalkTalk — Mon, 27 Jun 2022 06:38:28 GMT

Hi Les

I can see our CS colleagues have ordered you a router.

Thanks

Karl.

Re: New router needed

LesC574 — Mon, 27 Jun 2022 13:05:28 GMT

Yes! All being sorted now. Thanks so much for your help @Gliwmaeden2 @Karl-TalkTalk

Re: New router needed

Karl-TalkTalk — Mon, 27 Jun 2022 13:07:02 GMT

Thanks for confirming.

Karl.