topic Re: Internet Down? in Broadband

Internet Down?

CaptainNemo — Mon, 27 Jun 2022 12:14:04 GMT

Hi there, just wondering if you could check my Broadband as it’s suddenly gone off and the router is just saying “disconnected”

I’m hoping it’s a temporary local issue.

My account details should be in my profile but my postcode is WR9.

Many thanks

Steve

Re: Internet Down?

Debbie-TalkTalk — Mon, 27 Jun 2022 12:16:40 GMT

Hi Steve

I'm really sorry to hear this.

I've completed a line test which has detected a potential fault with the landline service and this can affect the BB connection.

Is your landline working ok when making calls?

Re: Internet Down?

CaptainNemo — Mon, 27 Jun 2022 12:21:28 GMT

Thanks for checking the line. There is no problem with making phone calls just the router has no BB connection!

Re: Internet Down?

Debbie-TalkTalk — Mon, 27 Jun 2022 12:25:02 GMT

Hi Steve

Thanks for your reply.

Please can you connect the router at the test socket and switch the router off and on again?

Re: Internet Down?

CaptainNemo — Mon, 27 Jun 2022 12:32:54 GMT

The socket that the router is connected to is an Openreach Master socket 5C. I’ve switched off the router and left it a few minutes and then switched it back on and it has now reconnected??

is powering off and waiting a few minutes different from a reboot?

Re: Internet Down?

Debbie-TalkTalk — Mon, 27 Jun 2022 12:36:00 GMT

Hi Steve

A 30 minute power down of the router will start a new session. If you only switch it off for a couple of minutes then it wont start a new session.

If you do experience this issue again then please let us know.

Thanks

Debbie

Re: Internet Down?

CaptainNemo — Mon, 27 Jun 2022 12:36:57 GMT

Thanks so much for your quick response - first class!!

Re: Internet Down?

Debbie-TalkTalk — Mon, 27 Jun 2022 12:38:36 GMT

Hi Steve

Ahh no problem. I'm just glad to hear that it's working again.

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie 🙂

Re: Internet Down?

CaptainNemo — Mon, 27 Jun 2022 12:41:45 GMT

No problem - survey completed 10/10.

Re: Internet Down?

Debbie-TalkTalk — Mon, 27 Jun 2022 12:43:55 GMT

Hi Steve

Ahh thank you 🙂

Have a good day.

Debbie