topic Re: Router has stopped working in Broadband

Router has stopped working

Scraggio — Mon, 27 Jun 2022 17:26:42 GMT

Hi,

My router seems to have stopped working. I've reset it many times and it doesn't connect and the lights go off and it doesn't show up as available on any of my devices. Any help would be appreciated.

Sean

Re: Router has stopped working

ferguson — Mon, 27 Jun 2022 17:53:29 GMT

Have you checked if your landline is working as normal? Have you tried connecting your router directly to the test socket if you have one? The support team here will pick this up as soon as they can when they are back online tomorrow.

Re: Router has stopped working

Scraggio — Mon, 27 Jun 2022 18:30:13 GMT

I have been on chat with support and they are currently running tests on the line. Its just strange that I can't see my router as a wireless device even though I have been able to before even when its not been able to connect to the internet.

Re: Router has stopped working

ferguson — Mon, 27 Jun 2022 19:00:59 GMT

OK, are you able to try a wired connection at all?

Re: Router has stopped working

Scraggio — Mon, 27 Jun 2022 19:13:27 GMT

Not really, the only thing connected to the router is my ps5 which is not connecting to the internet or even showing up as connected to the router. Have had my case escalated to a manager but I suspect the router has gone kaput

Re: Router has stopped working

Debbie-TalkTalk — Tue, 28 Jun 2022 06:01:52 GMT

Hi Scraggio

Apologies for this.

I have ordered you a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router has stopped working

Scraggio — Tue, 28 Jun 2022 14:05:51 GMT

Thanks Debbie, I'm sure that my router has died so this will fix my problem.

Re: Router has stopped working

Karl-TalkTalk — Tue, 28 Jun 2022 14:07:07 GMT

Hi,

Router will be with you in the next day or two, please post back after it arrives and let us know if this has resolved the issue 🙂

Thanks

Karl.

Re: Router has stopped working

Scraggio — Wed, 29 Jun 2022 15:05:37 GMT

Hello there,

I have received the new router and everything is working as it should, many thanks for the help.

Re: Router has stopped working

Karl-TalkTalk — Wed, 29 Jun 2022 15:08:05 GMT

That's great news, thanks for confirming.

I've also sent you a quick PM.

Karl.