topic Re: Broadband going very slow over past week. in Broadband

Broadband going very slow over past week.

Piyaitsapeq — Sat, 18 Jun 2022 09:03:34 GMT

On Fibre 65, speed is usually about 70mbp, the last week it has been between 7 and 20 today. Have gone through all the suggested fixes and nothing is making it any better

Re: Broadband going very slow over past week.

KeithFrench — Sat, 18 Jun 2022 09:23:51 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. If you log into the router, what speed is it showing there? If it is one of the WiFi Hubs, this is in the initial dashboard area.
3. If you have any wired connections, are they affected in the same way as wireless ones?

Re: Broadband going very slow over past week.

Piyaitsapeq — Sun, 19 Jun 2022 08:58:18 GMT

Router is a DG8041W, logging onto the router it says speed of 68.96. Just done more speed tests today wired and wireless, highest speeds I am getting is 33.2

Re: Broadband going very slow over past week.

KeithFrench — Sun, 19 Jun 2022 10:42:15 GMT

As you are getting slow wired speeds, then I will ask the TalkTalk support on here to deal with this.

Re: Broadband going very slow over past week.

Anonymous — Mon, 20 Jun 2022 05:56:33 GMT

Morning,

I'm sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault. Can I just confirm, have you tried powering down the router for a full 30 minutes and then ran another wired speed test, as this will reset the current session and can often increase the throughput speed?

Thanks

Re: Broadband going very slow over past week.

Piyaitsapeq — Mon, 20 Jun 2022 11:48:12 GMT

Yes I have done the 30 minutes, and done a hardwired speed test, it went up to 40, but has now dropped to 25

Re: Broadband going very slow over past week.

Anonymous — Mon, 20 Jun 2022 11:49:19 GMT

Hi,

Thanks for trying this. Do you have an alternative router that you could test with please just to rule this out?

Thanks

Re: Broadband going very slow over past week.

Piyaitsapeq — Mon, 20 Jun 2022 12:38:01 GMT

No, this is the only router I have

Re: Broadband going very slow over past week.

Debbie-TalkTalk — Mon, 20 Jun 2022 12:39:52 GMT

Hi Piyaitsapeq

Would you like me to send a replacement router for testing?

Thanks

Debbie

Re: Broadband going very slow over past week.

Piyaitsapeq — Mon, 20 Jun 2022 17:09:09 GMT

Thanks, that would be great Debbie

Re: Broadband going very slow over past week.

Debbie-TalkTalk — Tue, 21 Jun 2022 05:49:02 GMT

Hi Piyaitsapeq

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Broadband going very slow over past week.

Piyaitsapeq — Tue, 21 Jun 2022 06:21:39 GMT

Thank you Debbie, I will let you know, as soon as I try it. Thank you

Re: Broadband going very slow over past week.

Debbie-TalkTalk — Tue, 21 Jun 2022 06:28:17 GMT

Hi Piyaitsapeq

Thank you 🙂

Debbie

Re: Broadband going very slow over past week.

Piyaitsapeq — Fri, 24 Jun 2022 06:34:29 GMT

New router has arrived, thank you. Speed at test showing 25.1,. See if it stabilises over the weekend, then I will let you know

Re: Broadband going very slow over past week.

Debbie-TalkTalk — Fri, 24 Jun 2022 06:37:10 GMT

Hi Piyaitsapeq

Thanks for letting us know.

I will check in again with you on Monday to see how the connection/speed has been.

Debbie

Re: Broadband going very slow over past week.

Piyaitsapeq — Sun, 26 Jun 2022 13:56:29 GMT

Hi Debbie,

Speed has been averaging 10 - 20. Now using the test on talk talk, its showing on 5 to the router

Re: Broadband going very slow over past week.

Anonymous — Mon, 27 Jun 2022 06:43:05 GMT

Morning,

I've re-checked the connection stats and I can see that the sync speed has increased. Could you try powering down the router for a full 30 minutes and then run another speed test please as this will reset the current session and can often increase the throughput speed.

Thanks

Re: Broadband going very slow over past week.

Piyaitsapeq — Mon, 27 Jun 2022 08:18:23 GMT

Hi Michelle, Just done that.

Test 1 through talk talk, speed to router 11Mbps

Test 2 through talk talk, download speed 26Mbps

I done a further test through an independent speed checker and got 10.0 Mbps

Re: Broadband going very slow over past week.

Anonymous — Mon, 27 Jun 2022 08:19:19 GMT

Morning,

Thank you. Can I just confirm that this was a wired speed test? Do you also have a different device that you can run a speed test on please?

Thanks

Re: Broadband going very slow over past week.

Piyaitsapeq — Mon, 27 Jun 2022 09:00:06 GMT

Yes, it was wired. I have just tried another laptop also, and get 12.8