topic Cannot connect to work VPN in Broadband

Cannot connect to work VPN

Wright1 — Tue, 28 Jun 2022 09:20:16 GMT

Hello,

My work IT team are trying to remotely connect me to our company server via VPN but get the following warning "A connection to the remote computer could not be established, so the port used for this connection was closed." This has been attempted on multiple devices.

They are using the PPTP protocol on a Windows VPN.

IT have advised me they have seen a lot of posts on the TalkTalk forums about the same problem, mostly from people with the Sagecom router.

I have spoken to the Live Chat and they advised to post here. Could you please provide assistance.

Re: Cannot connect to work VPN

Debbie-TalkTalk — Tue, 28 Jun 2022 09:29:17 GMT

Hi Wright1

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Cannot connect to work VPN

Wright1 — Tue, 28 Jun 2022 09:39:30 GMT

Added name & number to profile, thank you.

Re: Cannot connect to work VPN

Debbie-TalkTalk — Tue, 28 Jun 2022 09:43:58 GMT

Hi Wright1

Thank you. I will need to make a change to your router firmware, will it be ok if I do this now?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: Cannot connect to work VPN

Wright1 — Tue, 28 Jun 2022 09:51:53 GMT

Yes that's fine, thank you.

Re: Cannot connect to work VPN

Debbie-TalkTalk — Tue, 28 Jun 2022 10:18:08 GMT

Hi Wright1

The firmware has now updated, please can you retest and let us know how the connection compares.

Thanks

Debbie

Re: Cannot connect to work VPN

Wright1 — Tue, 28 Jun 2022 10:23:27 GMT

Great, thanks Debbie, will try again later today.

Re: Cannot connect to work VPN

Debbie-TalkTalk — Tue, 28 Jun 2022 10:24:52 GMT

Hi Wright1

Thank you 🙂 Please let us know how you get on.

Debbie

Re: Cannot connect to work VPN

Debbie-TalkTalk — Wed, 29 Jun 2022 06:22:56 GMT

Hi Wright1

How are you getting on?

Thanks

Debbie