topic No broadband in Broadband

No broadband

Andyc33 — Tue, 28 Jun 2022 14:56:38 GMT

Hi, I’ve reported a fault through my account but got a reply saying check back in a few days! The router has a permanent orange light, with no internet connection. I need this fixed ASAP, I have work to do!

Re: No broadband

Skynet_TX — Tue, 28 Jun 2022 18:44:54 GMT

Hi @Andyc33,

The support team here on the community will be back in the morning, and should be able to check on the status of the fault that is causing the issue.

You may get faster support from the live chat or calling customer services on 0345 172 0088 this evening.

Re: No broadband

Anonymous — Wed, 29 Jun 2022 05:43:55 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which is clear and the connection stats look ok. Are you able to connect at the moment?

Thanks

Re: No broadband

Anonymous — Thu, 30 Jun 2022 06:48:52 GMT

Hi,

How are you getting on?

Thanks