topic Whats app, ring doorbell and XBox network no longer working on TalkTalk router. UDP problem? in Broadband

Whats app, ring doorbell and XBox network no longer working on TalkTalk router. UDP problem?

abitofcode — Wed, 29 Jun 2022 12:13:41 GMT

I've been having issues over the last couple of months with a number of services that I'd put down to sketchy wifi, but now I've typed them all in a row above it looks like it may be a UDP issue. Did anything happen a couple of months ago that may have caused an issue?

My hardware and software versions

Hardware VersionSoftware VersionGUI Version

FAST5364 3.00

SG4K100136

5.6.1

Re: Whats app, ring doorbell and XBox network no longer working on TalkTalk router. UDP problem?

Debbie-TalkTalk — Thu, 30 Jun 2022 10:56:12 GMT

Hi abitofcode

I'm sorry to hear this.

The only recent change has been the firmware update to 136. Would you like me to test a different firmware version to see how the connection compares?

Re: Whats app, ring doorbell and XBox network no longer working on TalkTalk router. UDP problem?

abitofcode — Fri, 01 Jul 2022 16:42:24 GMT

Hi,

A factory reset has fixed it, everything back to normal. All Whats app, Ring doorbell, Xbox and discord connectivity issues gone. Should have stuck to my usual 3 step plan. XD

1. Switch everything off and on again.

2. Switch everything off, then on again after 30 minutes.

3. Factory reset.

Re: Whats app, ring doorbell and XBox network no longer working on TalkTalk router. UDP problem?

Debbie-TalkTalk — Mon, 04 Jul 2022 05:13:41 GMT

Hi abitofcode

Thanks for your reply.

If you do experience any further issues then please let us know.

Debbie