topic Re: VPN connection issue in Broadband

VPN connection issue

yjiang — Wed, 29 Jun 2022 12:38:54 GMT

I cannot connect Azure VPN today. It worked OK yesterday. My company's technician confirmed that it was caused by TalkTalk. VPN connection works OK if my laptop is connected to Internet through my mobile phone hotspot.

Re: VPN connection issue

Skynet_TX — Wed, 29 Jun 2022 18:47:57 GMT

Hi @yjiang,

If you have the Sagemcom Wi-Fi Hub then this will probably have been caused by the firmware upgrading to a new version.

The support team here will be able to help, if you do have the Sagemcom they will probably be able to fix it by changing some router settings or changing the firmware, they will hopefully be able to reply tomorrow.

Re: VPN connection issue

yjiang — Wed, 29 Jun 2022 21:29:27 GMT

I have D-Link WiFi hub, which has firmware version in 2018. I just changed to Huawei WiFi hub, the issue was solved.

Re: VPN connection issue

yjiang — Wed, 29 Jun 2022 21:31:20 GMT

I have D-Link WiFi hub, which has firmware version in 2018. I had another Huawei WiFi hub and issue was solved after replacement.

Re: VPN connection issue

Skynet_TX — Wed, 29 Jun 2022 21:58:00 GMT

Ok, the older D-Link routers are known to have some quirks with VPN access, but it is a bit strange that it suddenly stopped working if it was working ok before. The Huawei hub normally behaves well with VPN connectivity, so you may be better off using that one.

Re: VPN connection issue

Debbie-TalkTalk — Thu, 30 Jun 2022 05:17:03 GMT

Hi yjiang

I'm sorry to hear this.

I can see a Huawei WIFI hub connected at the moment. Is this the router you are experiencing an issue connecting to VPN with?

Re: VPN connection issue

Debbie-TalkTalk — Thu, 30 Jun 2022 07:47:46 GMT

Hi @Larsojon

Please can you create a new topic on the Community, I can then take a look at this for you.

Thanks