topic pptp vpn is not working in Broadband

pptp vpn is not working

christinewilkinson1960 — Fri, 01 Jul 2022 08:30:23 GMT

good morning,

i have a problem getting into my work computer i believe its talk talk that are blocking the pptp vpn, please can i log this an an urgent matter

Debbie-TalkTalk — Fri, 01 Jul 2022 08:31:43 GMT

Hi Christine

Thanks for creating a new topic. Please can you add your TalkTalk landline number to your Community Profile, I can then check your firmware version.

Debbie

christinewilkinson1960 — Fri, 01 Jul 2022 08:35:37 GMT

hi Debbie,

i have done this

Thankyou

Debbie-TalkTalk — Fri, 01 Jul 2022 08:42:53 GMT

Hi Christine

Thank you 🙂

I will need to make a change to the router firmware, will it be ok if I do this update now? (this morning)

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks again,

christinewilkinson1960 — Fri, 01 Jul 2022 08:44:47 GMT

Hi Debbie,

Yes this can be done as soon as possible please

Debbie-TalkTalk — Fri, 01 Jul 2022 08:46:04 GMT

Hi Christine

Thank you. Started the update now and I will post back as soon as it's completed.

Debbie

Debbie-TalkTalk — Fri, 01 Jul 2022 08:51:26 GMT

Hi Christine

All updated, please can you retest and let us know how the connection compares.

Thanks

Debbie

christinewilkinson1960 — Fri, 01 Jul 2022 08:58:48 GMT

HI Debbie,

Perfect im onto my work pc now from home.

Thankyou so so much for your fast replys and resolving this issue

Debbie-TalkTalk — Fri, 01 Jul 2022 09:00:45 GMT

Hi Christine

I'm so glad to hear this 🙂

I've also sent you a Private Message with a short survey for our Community.

Thanks

Debbie