topic Re: VPN Not connecting in Broadband

VPN Not connecting

BBunn — Fri, 01 Jul 2022 09:24:28 GMT

Currently having some issues with connecting my works VPN. I did notice i was having some trouble a few months ago but was in the process of the pc being replaced so didn't do much about it.

New PC wont connect, its been to our IT who have checked and it is set up all correctly, connects from other remote locations I've been to recently and also works if tethered from my mobile phone. Another collogue of mine is also having trouble connecting to the VPN and is on talk talk.

Used the on line chat with no success. I have tried all the options they can offer and then refered me back to my own IT.

I have read some articles about a update that effected the router, I think this may be the only solution so why cant the technical chat service sort this.

Regards

Brett

Re: VPN Not connecting

Debbie-TalkTalk — Fri, 01 Jul 2022 09:37:03 GMT

Hi Brett

Apologies for this.

Will it be ok if I make a change to your router firmware this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: VPN Not connecting

BBunn — Fri, 01 Jul 2022 09:46:50 GMT

Yes that's fine I'm not home, but i will tell the kids it might be down for a bit

Re: VPN Not connecting

Debbie-TalkTalk — Fri, 01 Jul 2022 09:53:19 GMT

Hi Brett

All updated, please let us know how the connection compares.

Thanks

Debbie

Re: VPN Not connecting

BBunn — Fri, 01 Jul 2022 10:30:58 GMT

Thanks Debbie i will give the VPN a try tonight.

Re: VPN Not connecting

Chris-TalkTalk — Fri, 01 Jul 2022 10:40:03 GMT

OK, please let us know how you get on

Chris

Re: VPN Not connecting

BBunn — Fri, 01 Jul 2022 15:54:20 GMT

Great the update has sorted it out. connects within 5 secs. very much appreciated

Re: VPN Not connecting

Debbie-TalkTalk — Mon, 04 Jul 2022 05:08:10 GMT

Hi Brett

I'm so glad to hear this, thanks for letting us know 🙂

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie