topic Re: need a new router in Broadband

need a new router

nannyogg — Sat, 25 Jun 2022 11:42:26 GMT

Hi, have had the same Talk Talk router for years, and it doesn't seem to be working well, broadband drops out, phones and internet radios can't connect for WifI etc etc Is there any chance we can have a replacement please? We have tried all the "turn it off, wait, turn it back on again" etc routine for the router and all the things that connect - please may we have a replacement?

Many thanks

Re: need a new router

KeithFrench — Sat, 25 Jun 2022 12:05:42 GMT

What make/model of TalkTalk router do you have currently?

Re: need a new router

Debbie-TalkTalk — Mon, 27 Jun 2022 05:45:38 GMT

Hi nannyogg

I have ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: need a new router

nannyogg — Tue, 28 Jun 2022 14:57:02 GMT

Thanks Debbie - will let you know if it sorts things out - have a had an email from Yodel to say it's on its way

Re: need a new router

nannyogg — Tue, 28 Jun 2022 14:58:03 GMT

thanks for the reply Keith - will see what the new router does, if it works any better

Re: need a new router

Debbie-TalkTalk — Wed, 29 Jun 2022 05:56:22 GMT

Hi nannyogg

Thank you 🙂

Debbie

Re: need a new router

Debbie-TalkTalk — Thu, 30 Jun 2022 06:00:52 GMT

Hi nannyogg

How are you getting on, have you received the new router?

Re: need a new router

nannyogg — Sat, 02 Jul 2022 12:01:37 GMT

Hi Debbie

Got the new TalkTalk hub safely, have just joined computer(s) to it via ethernet cable. Do we have to do anything else? it finds the internet OK, our mobiles can find the wifi link and we can connect them via putting the password in.

Just worried I am missing something and the PC's on our little network of three won't be protected as we don't seem to have to put a password in anywhere?

If I put the router details in on the TalkTalk login page (managed to find router IP address) it won't login as it says the details off the back of the router are wrong?

Just concerned that we aren't particularly secure

Thanks

Re: need a new router

KeithFrench — Sat, 02 Jul 2022 12:29:34 GMT

That is all that is required, there is nothing more to do.

When you try to login to the router, you do not want to use the wireless credentials but the router username & password on the rear of the router.

Re: need a new router

nannyogg — Sat, 02 Jul 2022 12:40:42 GMT

cheers Keith - I reckoned you'd be the first to answer lol. Re the "logging in" I did use the stuff on the back of the router but it still didn't like it 😄 but if we're safe, we're safe and that's all that matters. *thumbs up*

Re: need a new router

KeithFrench — Sat, 02 Jul 2022 13:49:57 GMT

If you remove the "pull up" panel on the router, the label on the rear of the router will look something like this:-

Sagemcom

or this if you have the Huawei hub:-

Huawei

Use these details from your own hub.

Re: need a new router

Anonymous — Mon, 04 Jul 2022 05:44:29 GMT

Morning,

How are you getting on, do you still need assistance with this?

Thanks

Re: need a new router

nannyogg — Mon, 11 Jul 2022 18:57:33 GMT

Thanks Michelle sorry for slow reply - have got the new router installed and it seems to be working far better than the old one - no drop-outs on Internet radio so far 🙂 Much appreciated the help and no quibble replacement, am having the old router collected by the Post Office tomorrow morning.

Thanks again

Re: need a new router

Anonymous — Tue, 12 Jul 2022 06:49:57 GMT

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Re: need a new router

Mitzymoon2015# — Sun, 28 Apr 2024 17:38:27 GMT

Would it be possible for a new router had this 1 a long time and it keeps playing up, bad internet connection goes on and off all day

Re: need a new router

KeithFrench — Sun, 28 Apr 2024 20:51:10 GMT

Hi @Mitzymoon2015#

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

Re: need a new router

Debbie-TalkTalk — Mon, 29 Apr 2024 06:12:09 GMT

Hi Mitzymoon2015#

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks