topic Re: End Of Contract in Broadband

End Of Contract

AlanWarriner — Tue, 05 Jul 2022 21:18:41 GMT

I have received an email saying that this is one of the offers available when my contract ends

"Fibre 35 with 24 month minimum contract, £23.50 per month. Offer ends at 13/07/22 23.59. Check Fibre availability on our website. "

Yet when I log in to my account this offer is not available in the "Offers And Upgrades" section only much more expensive option which I can get much cheaper elsewhere

Any ideas?

Re: End Of Contract

Gliwmaeden2 — Tue, 05 Jul 2022 21:30:24 GMT

Phone 03451 720088 (9am -7pm Monday to Friday: till 6pm Saturday) and speak to the LOYALTY team.

Quote the better offer to them and hold your ground!

Re: End Of Contract

Gliwmaeden2 — Tue, 05 Jul 2022 21:32:00 GMT

I'll move your duplicate thread out of the way!

Re: End Of Contract

AlanWarriner — Tue, 05 Jul 2022 21:39:09 GMT

Yeah, I had some trouble logging in and I went round in circles for a while

Re: End Of Contract

Karl-TalkTalk — Wed, 06 Jul 2022 05:14:27 GMT

Hi Alan

Gliwmaeden2 has given the best advice, a quick call to our Loyalty Teams will sort this out. Don't forget, be patient with them, but negotiate, ask what offers or deals they can do for you.

Thanks

Karl.