topic Re: Getting cut off from cancellation line in Broadband

Getting cut off from cancellation line

blh101 — Tue, 05 Jul 2022 17:18:24 GMT

I have been trying to cancel my talk talk account for some time. I have followed the customer services line, and been transferred to the "loyalty" line, but have never progressed from caller number 4 in the queue. I have also been cut off. There does not seem to be a way that I am able to cancel my out of contract broadband. I would be really grateful if someone were to contact me since it is not possible to actually get through on the numbers/processes provided.....

Re: Getting cut off from cancellation line

Gliwmaeden2 — Tue, 05 Jul 2022 22:01:46 GMT

It can't be done through the forum or Chat, @blh101.

Ts&Cs suggest the possibility of writing in - see the link at the foot of the page.

Otherwise, try a less busy time and call 03451 720088 between 9am and 7pm Monday to Friday, and till 6pm on Saturdays. They will cut off at closing time.