topic Re: Line has not synced since yesterday/No Internet in Broadband

Line has not synced since yesterday/No Internet

Ssj2Jatt — Sun, 03 Jul 2022 05:57:18 GMT

I'm in the Erith area, my DSL line has not synced since yesterday morning. I usually use my own modem, which has no DSL light (it does when it works) and firewall, but switched to talk talk WiFi hub and get a flashing amber light. Tried master socket to no avail. Telephone line still works as normal. I am due to switch to future fibre this up coming week, and it seems coincidence that my broadband has stopped working like this, unless there is a problem in the area?

Re: Line has not synced since yesterday/No Internet

Debbie-TalkTalk — Mon, 04 Jul 2022 06:10:32 GMT

Hi Ssj2Jatt

I'm really sorry to hear this.

Can I just check, does your master socket have a test socket?

When you tested with a different router did you also change the cables and filter?

Re: Line has not synced since yesterday/No Internet

Ssj2Jatt — Mon, 04 Jul 2022 09:20:28 GMT

HI Debbie,

Thanks for the reply. Turns out I have been disconnected from my FTTC connection 3-4 days before my FTTP connection via Talk Talk is to be installed. Talk Talk failed to tell me this will be the case, but apparently its completely normal to be a few days without Internet before going to FTTP, which seems bonkers. I am still without Internet since Saturday morning, because I have decided to go for a more expensive newer product - makes sense...

Re: Line has not synced since yesterday/No Internet

Debbie-TalkTalk — Mon, 04 Jul 2022 09:22:27 GMT

Hi Ssj2Jatt

I'm so sorry to hear this. What date have you received for your go live date for FTTP?

Re: Line has not synced since yesterday/No Internet

Ssj2Jatt — Mon, 04 Jul 2022 09:26:21 GMT

An Openreach engineer is due to come out on the 5th July - hopefully the install all goes ok.

Re: Line has not synced since yesterday/No Internet

Debbie-TalkTalk — Wed, 06 Jul 2022 09:29:03 GMT

Hi Ssj2Jatt

How are you getting on following the engineer visit?