topic Re: Slow Broadband in Broadband

Slow Broadband

Richard_Whitney — Mon, 04 Jul 2022 22:06:56 GMT

Good evening,

Normally we get a download speed of nearly 3mbps, but at the minute we’re closer to 1mbps. It's very stable but obviously the drop makes a difference at these speeds. Tests are with no other appliances connected and all sockets have filters. The landline is working and a quiet line test was silent. I've tried turning the router off for a period but the speed settles back to 1mbps when turned back on.

Last time someone reset the line and optimised DLM for us which worked great. Is it possible to do that again please?

Thanks in advance,
Richard

Re: Slow Broadband

Anonymous — Tue, 05 Jul 2022 06:34:33 GMT

Morning,

I've optimised the connection now but the sync speed hasn't increased. Is the voice service ok? Does your main socket have a test socket please?

Thanks

Re: Slow Broadband

Richard_Whitney — Tue, 05 Jul 2022 17:02:30 GMT

Hi Michelle,

Thanks for getting back to me. It seems the phone has gone off now as well, even when plugged into the test socket. I ran a line test before and that flagged up a problem too. Is it something an engineer would have to look at?

Thanks for your help,

Richard

Re: Slow Broadband

Anonymous — Wed, 06 Jul 2022 05:44:29 GMT

Morning,

Thanks for checking this. The line test has detected a potential voice fault so I've passed this over to Openreach now to complete an external line investigation. We will check this again tomorrow morning to see if there are any updates on this fault.

Thanks

Re: Slow Broadband

Anonymous — Thu, 07 Jul 2022 05:15:12 GMT

Hello,

I've checked and the fault is still under investigation with Openreach at the moment. We will check again later on this afternoon.

Thanks

Re: Slow Broadband

Richard_Whitney — Thu, 07 Jul 2022 07:04:00 GMT

Thanks Michelle

Re: Slow Broadband

Anonymous — Thu, 07 Jul 2022 07:07:55 GMT

Morning,

No problem. Hopefully we'll know more soon.

Thanks

Re: Slow Broadband

Anonymous — Thu, 07 Jul 2022 11:19:52 GMT

Hi,

Update received to advise that a line engineer has been scheduled for 08/07. This will be an external line investigation.

Thanks

Re: Slow Broadband

Anonymous — Fri, 08 Jul 2022 11:23:53 GMT

Hello,

No additional update received back as yet, however we will continue to monitor this. Have you seen Openreach outside today?

Thanks

Re: Slow Broadband

Richard_Whitney — Fri, 08 Jul 2022 12:06:43 GMT

Hi Michelle,

The engineer’s been and fixed the fault but the speed’s still the same. He said to ask for the line to be reset at your end if that’s possible please?

Thanks for your help,

Richard

Re: Slow Broadband

Karl-TalkTalk — Fri, 08 Jul 2022 12:14:41 GMT

I've reset the port and optimised the connection, see if this helps.

Thanks

Karl.

Re: Slow Broadband

Richard_Whitney — Fri, 08 Jul 2022 14:45:44 GMT

Thanks Karl,

It’s gone back up to about 1.5mbps now, does it normally take a while to get back to full speed?

Richard

Re: Slow Broadband

Karl-TalkTalk — Fri, 08 Jul 2022 14:53:12 GMT

DLM is set for overnight optimisation so we can see if it improves over the weekend.

Karl.

Re: Slow Broadband

Anonymous — Mon, 11 Jul 2022 08:21:56 GMT

Morning,

I can see that the sync speed has started to increase. How have you found the connection/speed over the weekend?

Thanks