topic no internet for 2 weeks in Broadband

no internet for 2 weeks

Fr4nz_z4r4h — Sat, 09 Jul 2022 17:24:53 GMT

we dont have internet connection for two weeks already. They keep on promising to repair it but nothing happened. i kept calling customer service but all they can do is book an appointment for an engineer. Then nothing happens. I booked yesterday for today. Nothing happened. I booked the other day. Also the day before. I booked last week. Nothing happened. I am starting to think they have neglected us.

Re: no internet for 2 weeks

Skynet_TX — Sat, 09 Jul 2022 17:46:54 GMT

Hi @Fr4nz_z4r4h,

The Support Team on this community won't be around until Monday now, so you may get faster support by using the live chat over the weekend, however the Support Team here should respond to this topic early next week to help if you are still having issues.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Re: no internet for 2 weeks

Anonymous — Mon, 11 Jul 2022 06:14:54 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks