topic Broken router in Broadband

Broken router

abbyy-1141 — Mon, 11 Jul 2022 23:25:30 GMT

can we get a new router and cable. Ours has stopped working. I think its the cable

Re: Broken router

Debbie-TalkTalk — Tue, 12 Jul 2022 06:30:39 GMT

Hi abbyy-1141

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then order you a replacement router.

Thanks

Re: Broken router

Anonymous — Thu, 14 Jul 2022 07:25:33 GMT

Hello,

Do you still need assistance with this?

Thanks

Re: Broken router

AllyM — Sun, 17 Jul 2022 12:04:24 GMT

@abbyy-1141 ,

Why do you think it's the cable? And what cable?

The cable from the router to the phone line? the ethernet cable?

Have you tested with a different cable?

In any case, the staff on here are usually very good at ordering a new router (with a full set of cables and connections) to be sent out if you need it, but you do need to update the details in your profile as they have requested, so that they know who you are, and post back here to confirm you want a router sent out.

Re: Broken router

Debbie-TalkTalk — Mon, 18 Jul 2022 06:33:41 GMT

Hi abbyy-1141

Do you still need help with this?

Thanks