topic Re: VPN issue in Broadband

VPN issue

Pandast1 — Tue, 12 Jul 2022 08:33:27 GMT

Hi,

I am trying to use my VPN but it doesn’t work on TalkTalk. It works on other broadbands.

Device version: FAST 5364-3 TB

Thank you

Chris-TalkTalk — Tue, 12 Jul 2022 08:35:23 GMT

Hi Pandast1,

Welcome to the Community. What happens when you try to connect to your VPN, do you get an error message?

Has it worked in the past?

Chris

Pandast1 — Tue, 12 Jul 2022 08:40:33 GMT

It says PPTP port is limited on the router.
This is the first time trying this VPN on TalkTalk but it worked on my old broadband.

Chris-TalkTalk — Tue, 12 Jul 2022 08:47:37 GMT

OK thanks. We can try a different firmware version, would you like to give this a try?

Chris

Anonymous — Thu, 14 Jul 2022 07:22:19 GMT

Morning,

How are you getting on? Do you still need help with this?

Thanks