topic £100 giftcloud voucher in Broadband

£100 giftcloud voucher

chris155 — Tue, 12 Jul 2022 11:46:32 GMT

Hi,

I signed up for full fibre 500 at the end of April 2022 with the understanding that I would receive a £100 gift voucher within 35 or 39 days. Nothing received up to now (12/July/2022).

I've just contacted customer services, and apparently there is nothing in my notes to say I am due a voucher at all, and will have to wait another 10 days for the matter to be escalated, I have been waiting for nearly 3 months already.

Can anyone help with this matter?

Re: £100 giftcloud voucher

Arne-TalkTalk — Wed, 13 Jul 2022 13:56:10 GMT

Hi @chris155

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Landline telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: £100 giftcloud voucher

StumpeyFINGER01 — Mon, 15 Aug 2022 20:31:15 GMT

Hi @chris155,

did you get anywhere with this or are you still w

Re: £100 giftcloud voucher

Gliwmaeden2 — Mon, 15 Aug 2022 22:01:38 GMT

@chris155 hasn't completed the community forum profile details, @StumpeyFINGER01, so staff can't help.

It's essential that this is done for staff to identify the relevant account.