topic Re: VPN not working in Broadband

VPN not working

jenwoo10 — Wed, 13 Jul 2022 07:31:18 GMT

After successfully using my VPN during covid it has now stopped working and I can no longer connect. Last time I used it was around May time.

Has there been any changes to the router that would cause my broadband to block the connection?

Our IT department have tried every possible workaround, but it is still not working and have suggesting it may be something to do with my broadband provider.

Can anyone help?

Thank you in advance

Re: VPN not working

Debbie-TalkTalk — Wed, 13 Jul 2022 07:34:42 GMT

Hi jenwoo10

Apologies for this.

I will need to make a change to your router firmware, when would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: VPN not working

jenwoo10 — Wed, 13 Jul 2022 07:41:06 GMT

Hi Debbie, thank you for the reply.

My router is switched on currently but I am not at home, so if you can do it without me being there then happy for you to do this now?

Thank you

Re: VPN not working

Chris-TalkTalk — Wed, 13 Jul 2022 07:49:43 GMT

OK, I'll update your firmware now 🙂

Chris

Re: VPN not working

Chris-TalkTalk — Wed, 13 Jul 2022 07:52:16 GMT

Firmware update is in progress, this should complete within 15 minutes 🙂

Re: VPN not working

Lynda1781 — Wed, 13 Jul 2022 07:57:14 GMT

Hello, I am having the same issue and can no longer connect to my VPN. I have been on the phone to TALK TALK twice now with no help resolving this. Can anyone help me out as it is causing me real issues now with working from home.

Re: VPN not working

Lynda1781 — Wed, 13 Jul 2022 08:01:18 GMT

Hi, I am also having this issue with my VPN, I have been on live chat to TALKTALK twice but have not yet had this resolved.

Could you please help me with this please?

Re: VPN not working

Chris-TalkTalk — Wed, 13 Jul 2022 08:07:47 GMT

Hi Lynda,

Can you please start your own topic and update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: VPN not working

jenwoo10 — Wed, 13 Jul 2022 08:12:10 GMT

Thank you Chris, I will confirm in this topic that it is working once I have chance to check later today.

Thank you for your help!

Re: VPN not working

Chris-TalkTalk — Wed, 13 Jul 2022 08:14:35 GMT

No problem 🙂

Re: VPN not working

Anonymous — Thu, 14 Jul 2022 07:20:28 GMT

Morning,

Is everything now working ok?

Thanks

Re: VPN not working

jenwoo10 — Thu, 14 Jul 2022 08:22:38 GMT

Thank you, yes it is all working fine now. Thank you for your help!

Re: VPN not working

Anonymous — Thu, 14 Jul 2022 08:28:13 GMT

Hello,

I'm really glad to hear this and thanks for confirming.

Thanks