topic Re: Connection dropped to 2Mbps in Broadband

Connection dropped to 2Mbps

intosly0 — Fri, 08 Jul 2022 15:20:31 GMT

Good afternoon all,

since last night i have had a dropped connection from 65 to 1.5-2 Mbps ( upload is around 5Mbps )
I have restarted my router and performed a hard power pull and replug, but the connection remains slow.
I have tried to check for outages / planned maintenance in my area but cannot find anything.
Running a line test on the talktalk website also results in the "There was a technically issue" error

Not sure how to progress from here, i cannot test voice as we do not use a landline!

Location : Hitchin, Hertfordshire.

Thanks all,

-Gav

Re: Connection dropped to 2Mbps

martswain — Fri, 08 Jul 2022 17:54:29 GMT

If the line is faulty then it can drag down broadband performance.

Suggest you borrow a handset and test.

Live chat is an option or call 0345 172 0088

Staff will not be back until Monday unless someone is doing weekend overtime.

Re: Connection dropped to 2Mbps

Debbie-TalkTalk — Mon, 11 Jul 2022 05:40:41 GMT

Hi Gav

I'm sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, I can then check the connection stats and run a line test.

If you are unsure of your landline number then if you log into My Account it will show there.

Thanks

Re: Connection dropped to 2Mbps

Debbie-TalkTalk — Thu, 14 Jul 2022 06:27:47 GMT

Hi Gav

Do you still need help with this?

Thanks