topic Re: Broadband and phone - not connecting in Broadband

Broadband and phone - not connecting

biscuitman1978 — Fri, 15 Jul 2022 06:47:24 GMT

I'm getting a flashing amber light on my router (standard wifi hub) and no dial tone on my landline phone.

I've tried an online test of the line which initially identified a fault, but I quickly received a message to say that the fault had been resolved. Despite that, the amber flashing light remains.

I tried turning the router off overnight and back on again this morning, but that didn't help.

I've also tried plugging the phone into the test socket, but again that doesn't help.

Would you mind running another line test?

Many thanks

Re: Broadband and phone - not connecting

Debbie-TalkTalk — Fri, 15 Jul 2022 07:30:28 GMT

Hi biscuitman1978

I'm sorry to hear this. I can see that this fault has been raised to Openreach and is under investigation with a line engineer.

We should hopefully have further updates from Openreach within the next 24hrs.

Thanks

Re: Broadband and phone - not connecting

biscuitman1978 — Fri, 15 Jul 2022 07:38:20 GMT

Many thanks, Debbie.

Re: Broadband and phone - not connecting

Debbie-TalkTalk — Fri, 15 Jul 2022 07:54:36 GMT

Hi biscuitman1978

No problem, I will check for additional updates on Monday morning.

Thanks

Debbie

Re: Broadband and phone - not connecting

Debbie-TalkTalk — Mon, 18 Jul 2022 05:52:50 GMT

Hi biscuitman1978

Openreach have now closed this fault as resolved - Fault located at PCP.

Is this working ok now?

Thanks

Re: Broadband and phone - not connecting

biscuitman1978 — Mon, 18 Jul 2022 08:18:44 GMT

Openreach messaged late on the afternoon of Friday 15/07/22 to say that the issue had been resolved. My broadband is now working properly.

Many thanks for your assistance.

Re: Broadband and phone - not connecting

Debbie-TalkTalk — Mon, 18 Jul 2022 08:27:04 GMT

Hi biscuitman1978

I'm so glad to hear this 🙂

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks