https://community.talktalk.co.uk/t5/Broadband/Router-keeps-restarting/m-p/2902086#M841234 <P>Hi&nbsp;<a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/495005">@spaceabod</a>,</P><P>&nbsp;</P><P>Have you tried holding in the reset switch on the back for over 10 seconds to factory reset the router, just to see if that helps clear the problem.</P><P>&nbsp;</P><P>The Support Team on this community won't be around until Monday now, so you may get faster support by using the <A href="https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529" target="_blank">live chat</A>&nbsp;over the weekend, however the Support Team here should respond to this topic early next week to help if you are still having issues.</P><P>&nbsp;</P><P>For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your <A href="https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info" target="_blank">community profile</A> to include your name, landline telephone number that your TalkTalk service is provided on &amp; an alternative contact number. This will allow them to identify you, and they will then be able to help.</P><P>&nbsp;</P><P>Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).</P> Sat, 16 Jul 2022 19:19:21 GMT Skynet_TX 2022-07-16T19:19:21Z https://community.talktalk.co.uk/t5/Broadband/Router-keeps-restarting/m-p/2902063#M841228 <P>It has been going for a whole week, and its seriously have been ticking me off, I checked the router logs and found this:<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />2021-12-03 03:57:05 [Error][Alarm-Log] AlarmID:104526,AlarmLevel:Error,PING Diagnose Execute Result:Success<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />2021-12-19 19:41:22 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:WEB<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />2022-02-02 11:50:07 [Error][Alarm-Log] AlarmID:104526,AlarmLevel:Error,PING Diagnose Execute Result:Success<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />2022-02-15 16:44:07 [Error][Alarm-Log] AlarmID:104526,AlarmLevel:Error,PING Diagnose Execute Result:Success<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />2022-03-21 20:46:55 [Error][Alarm-Log] AlarmID:104526,AlarmLevel:Error,PING Diagnose Execute Result:Success<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />2022-04-27 19:50:07 [Error][Alarm-Log] AlarmID:104526,AlarmLevel:Error,PING Diagnose Execute Result:Success<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />2022-06-25 12:34:10 [Error][Alarm-Log] AlarmID:104526,AlarmLevel:Error,PING Diagnose Execute Result:Success<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER<BR />My router name is&nbsp;HG8245W5</P><P><BR /><BR /></P> Sat, 16 Jul 2022 15:42:03 GMT https://community.talktalk.co.uk/t5/Broadband/Router-keeps-restarting/m-p/2902063#M841228 spaceabod 2022-07-16T15:42:03Z https://community.talktalk.co.uk/t5/Broadband/Router-keeps-restarting/m-p/2902086#M841234 <P>Hi&nbsp;<a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/495005">@spaceabod</a>,</P><P>&nbsp;</P><P>Have you tried holding in the reset switch on the back for over 10 seconds to factory reset the router, just to see if that helps clear the problem.</P><P>&nbsp;</P><P>The Support Team on this community won't be around until Monday now, so you may get faster support by using the <A href="https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529" target="_blank">live chat</A>&nbsp;over the weekend, however the Support Team here should respond to this topic early next week to help if you are still having issues.</P><P>&nbsp;</P><P>For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your <A href="https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info" target="_blank">community profile</A> to include your name, landline telephone number that your TalkTalk service is provided on &amp; an alternative contact number. This will allow them to identify you, and they will then be able to help.</P><P>&nbsp;</P><P>Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).</P> Sat, 16 Jul 2022 19:19:21 GMT https://community.talktalk.co.uk/t5/Broadband/Router-keeps-restarting/m-p/2902086#M841234 Skynet_TX 2022-07-16T19:19:21Z https://community.talktalk.co.uk/t5/Broadband/Router-keeps-restarting/m-p/2902222#M841262 <P>Hi spaceabod</P> <P>&nbsp;</P> <P>Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.</P> <P>&nbsp;</P> <P>Thanks</P> Mon, 18 Jul 2022 06:44:01 GMT https://community.talktalk.co.uk/t5/Broadband/Router-keeps-restarting/m-p/2902222#M841262 Debbie-TalkTalk 2022-07-18T06:44:01Z