topic Changed the owner in Broadband

Changed the owner

CharaTsiamp — Sun, 17 Jul 2022 20:59:06 GMT

Hello,

I moved to a new flat and I want to keep the internet provider.

I have the router and a letter saying "Is this goodbye? There's still time to change your mind- call 0345 172 0047 now".

Could you please help me?

Thank you.

Gliwmaeden2 — Sun, 17 Jul 2022 22:26:21 GMT

Do you mean that the letter is addressed to the previous account holder /tenant or is this a letter addressed to you at your old address?

If the former, presumably the previous owner just cancelled and left it at that.

If you were with Talktalk in your previous home perhaps you could have organised a home move.

It sounds like you will need to set this up as a new order, @CharaTsiamp.

Check deals and offers both through Talktalk and 3rd party sites.

SocialTeamJo — Thu, 21 Jul 2022 10:20:39 GMT

Hi CharaTsiamp,

Do you still require help with your query following Gliwmaeden2 advice?

Thanks,