topic Access to VPN stopped working in Broadband

Access to VPN stopped working

ClaireHayden — Mon, 18 Jul 2022 09:59:46 GMT

Ive been working from home for over 2 years and not had any VPN issues until this morning.

Our tech guys have done all the checks and no issue their end. I can also connect to the VPN by tethering from both my personal and work mobiles so clearly not a VPN issue.

Live chatted with someone this morning who claimed it wasnt a TTB issue, despite our IT team saying this is a know TTB issue. After this, they found an issue with a sped connection profile and asked I did a 20 minute power down (actually left it longer) and have restarted but still cant access the VPN.

This needs resolving ASAP please as I cant keep using a mobile hotspot

Thanks

Re: Access to VPN stopped working

Debbie-TalkTalk — Mon, 18 Jul 2022 10:07:01 GMT

Hi Claire

Please can you update your Community Profile to include your name and TalkTalk landline number, I can then take a look at this for you.

Thanks

Re: Access to VPN stopped working

KeithFrench — Mon, 18 Jul 2022 10:10:58 GMT

If you have the Sagemcom, then the last residential version of firmware (I assume from what you say you are a TT Business customer), broke VPN for some VPN clients (notably the Windows inbuilt VPN client). There is a firmware release that can be applied to residential routers to fix this. However, the TalkTalk support staff in this forum do not have access to TTB customers' routers & the firmware would be slightly different anyway.

All I can suggest is that you take this up with TalkTalk Business.

https://supportcentre.talktalkbusiness.co.uk/home

Thank you.

Re: Access to VPN stopped working

ClaireHayden — Mon, 18 Jul 2022 12:41:48 GMT

Done now

Re: Access to VPN stopped working

Debbie-TalkTalk — Mon, 18 Jul 2022 12:45:36 GMT

Hi Claire

Thank you. Will it be ok if we update the router firmware now?

We advise to leave the router switched on without being rebooted whilst we update the firmware. This should take no longer than 15 minutes to update.

Thanks

Re: Access to VPN stopped working

ClaireHayden — Mon, 18 Jul 2022 12:48:19 GMT

no problem

Re: Access to VPN stopped working

Debbie-TalkTalk — Mon, 18 Jul 2022 12:56:57 GMT

Hi Claire

Thank you. The firmware has now updated, please can you retest and let us know how the connection compares?

Thanks

Re: Access to VPN stopped working

ClaireHayden — Mon, 18 Jul 2022 13:04:32 GMT

Hi Debbie - this seems to have worked, I am now connected to my work VPN via my TTB wifi connection. Thanks so much for your help! 🙂

Re: Access to VPN stopped working

Debbie-TalkTalk — Tue, 19 Jul 2022 05:59:02 GMT

Hi Claire

I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie