topic Re: No internet to unmanaged switch in Broadband

No internet to unmanaged switch

srahman76 — Fri, 15 Jul 2022 12:26:43 GMT

Hi,

I have ran an ethernet cable from one of the LAN ports on my TalkTalk Hub router (Fibre 150) to an unmanaged switch (TP-LINK TL-SG1024D 24 Port Gigabit switch). Initially, the first few days I have all my wired connection connected, TVs, CCTV, laptops etc (my house has CAT6 wired throughout). There is successful connection to the switch and then a few days later my devices has no internet. I currently now have a 10 meter cable running across the floor directly to the CCTV unit and one to my work laptop, as I work from home and require a wired connection.

I have swapped the 24 port switch with a new TP-Link 8 Port Gigabit Switch (TL-SG108) and I get the same issue a few days later.

This setup has worked previously when I was on a normal ADSL broadband (BT and Virgin).

They are both unmanaged switches which are plug and play.

The switches only work again after I have done a factory reset on the router. Any ideas what I can do? Maybe the settings for the router need tweaking or firmware update, which I can't do manually?

Thanks in advance 🙂

Re: No internet to unmanaged switch

Anonymous — Fri, 15 Jul 2022 13:09:42 GMT

Hello,

Can I just confirm, which router do you have? (make and model) Do any of the lights change on the router when this happens?

Thanks

Re: No internet to unmanaged switch

srahman76 — Fri, 15 Jul 2022 13:44:58 GMT

Hi Michelle,

The Make: Sagemcom

Device Ver: FAST 5465-2.T4

I am not sure what model it is, as I am unable to find on the Web GUI and the back of the router?.

Regards,

Shajna

Re: No internet to unmanaged switch

Chris-TalkTalk — Mon, 18 Jul 2022 07:13:08 GMT

Hi Shajna,

How are you getting on, are you still experiencing this problem? FAST 5465-2.T4 is the model number

Chris

Re: No internet to unmanaged switch

srahman76 — Mon, 18 Jul 2022 08:54:54 GMT

Hi Chris,

Thank you for your message. I am still experiencing the same issue. Last night I reset the router and I now have my 8 port switch connected.

Is there any update that could be installed on the router?

Thank you.

Shajna

Re: No internet to unmanaged switch

Chris-TalkTalk — Mon, 18 Jul 2022 09:15:39 GMT

Could you add the serial number of the router to the private notes section of your community profile and I'll check the firmware version

Chris

Re: No internet to unmanaged switch

srahman76 — Mon, 18 Jul 2022 09:35:18 GMT

Hi Chris, private note has been updated. Thank you.

Re: No internet to unmanaged switch

Chris-TalkTalk — Mon, 18 Jul 2022 10:02:37 GMT

OK thanks. There is a more recent firmware version available, would you like to give it a try?

Chris

Re: No internet to unmanaged switch

srahman76 — Mon, 18 Jul 2022 10:22:41 GMT

Chris, Yes please. that would be great. I have backed up the config, but I believe I won't be able to back up the software version, just in case we need to roll back. Thank you.

Re: No internet to unmanaged switch

Chris-TalkTalk — Mon, 18 Jul 2022 11:05:01 GMT

Are you OK for me to do the upgrade now, it can take about 15 minutes?

Chris

Re: No internet to unmanaged switch

srahman76 — Mon, 18 Jul 2022 11:06:13 GMT

Chris, yes please.

Regards,

Shajna

Re: No internet to unmanaged switch

Chris-TalkTalk — Mon, 18 Jul 2022 11:11:02 GMT

OK, I've started the firmware update, it should complete within 15 minutes, please don't reboot your router?

Chris

Re: No internet to unmanaged switch

srahman76 — Mon, 18 Jul 2022 11:27:44 GMT

Thank you, hoping this may resolve the issue.

Regards,

Shajna

Re: No internet to unmanaged switch

Chris-TalkTalk — Mon, 18 Jul 2022 12:08:22 GMT

No problem, I'll keep my fingers crossed 🙂

Chris

Re: No internet to unmanaged switch

srahman76 — Fri, 12 Aug 2022 10:02:35 GMT

Good morning, I hope you are well.

Please can you help? I have the same issue again. during the past 3 and a half weeks the wired internet has worked as it should, until last night. I now have the same problem again. Any devices connected to my unmanaged switch has stopped working.

Re: No internet to unmanaged switch

Karl-TalkTalk — Fri, 12 Aug 2022 10:10:19 GMT

Quick question, have you tried connecting the switch directly to the ONT and does this have / cause any issues ?

Meanwhile, I want to send out a new router so this can be ruled out.

Karl.

Re: No internet to unmanaged switch

srahman76 — Fri, 12 Aug 2022 10:18:14 GMT

Hi Karl,

Yes, I have directly connected a cat6 cable from the router into the switch, and the issue still exists.

Could we try another firmware update please? seemed to have worked last time.

Also I have a couple of emails yesterday evening, that my Future Fibre is live?

Not sure why I received this, as I joined in May.

Re: No internet to unmanaged switch

srahman76 — Fri, 12 Aug 2022 10:21:51 GMT

Karl,

I have literally just received this...

Hi Shajna,
Great news! We've made all the changes you requested to your Future Fibre package. We've included a quick rundown of everything you need to know below.

Here are all the important bits...
Account number:
1014182114
New package:
Fibre 150 Data Only
New package start date:
16 August 2022
The monthly price of broadband will rise in April each year by the rate of inflation plus 3.7%. New contracts from 1st Feb 2022 will receive this rise from April 2023. Please visit talktalk.co.uk/legal for more information.

Can you please explain what is happening?

Re: No internet to unmanaged switch

Karl-TalkTalk — Fri, 12 Aug 2022 10:24:18 GMT

There may have been a delay with the emails, similar issue happened to me with account mails.

Are you able to connect the switch directly to the ONY box on the wall, so bypassing the TalkTalk router altogether, so the ethernet cable that currently goes to the WAN port on the TalkTalk router should now go directly to the switch.

Karl.

Re: No internet to unmanaged switch

srahman76 — Fri, 12 Aug 2022 10:27:01 GMT

Hi Karl,

I already received all those emails back in May.

My apologies for misunderstanding, I will connect the switch to the ONY box now.