topic Equipment arriving early than the date agreed in Broadband

Equipment arriving early than the date agreed

Gabriel_Matei — Mon, 18 Jul 2022 17:36:14 GMT

Good afternoon,

I've signed up a contract with TalkTalk the previous month and the package was going to come on the 18th of July. However, due to not having actually moved in the apartment I had to reschedule it to arrive on the 28th. The problem is I just received an email saying that the package has been received whereas on the dashboard it says that the package is on track to arrive on the 28th. Is there anything that could be provided to clarify this, please?

Re: Equipment arriving early than the date agreed

Gliwmaeden2 — Mon, 18 Jul 2022 22:36:56 GMT

Can you liaise with the current tenants who may have received the package on your behalf, @Gabriel_Matei?

It's probably the router.

Perhaps that was not rescheduled despite the go live date changing?

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Re: Equipment arriving early than the date agreed

Chris-TalkTalk — Tue, 19 Jul 2022 06:59:40 GMT

Hi Gabriel,

If you still need assistance can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris