topic Re: Router damaged by lightning strike in Broadband

Router damaged by lightning strike

Felicity4 — Tue, 19 Jul 2022 18:37:12 GMT

Hi, a lightning storm has damaged my router and I have no WiFi. Can TalkTalk please get in touch to let me know how to fix this issue or provide a new router.

thanks

Re: Router damaged by lightning strike

KeithFrench — Tue, 19 Jul 2022 20:49:09 GMT

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router damaged by lightning strike

Anonymous — Wed, 20 Jul 2022 05:47:59 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks