topic Re: My Account in Broadband

My Account

cfam1 — Tue, 19 Jul 2022 16:01:10 GMT

Access to my account - I tried to access my account on Friday, to be met with a message stating "We're Sorry, My Account is currently unavailable." Fine, I thought, just some maintenance but today (Tuesday) I found the same message, so what is going on! Has this site been unavailable for the past four days? I notice also that the main website is down for "essential maintenance." In this age where commercial companies decry the advantages and benefits of their websites this is poor going, to say the least.

Re: My Account

Gondola — Wed, 20 Jul 2022 15:07:17 GMT

Hi @cfam1

No, MyAccount wasn't down for essential maintenance until yesterday afternoon.

But MyAccount is up and running right now. Let us know if you need additional help.

Re: My Account

Anonymous — Thu, 21 Jul 2022 09:06:58 GMT

Hello,

Have you been able to access your My Account since your last post?

Thanks

Re: My Account

cfam1 — Thu, 21 Jul 2022 09:56:59 GMT

Thank you for your replies. I have now accessed my account - so whatever was broken is now fixed.

Re: My Account

Anonymous — Thu, 21 Jul 2022 09:58:04 GMT

Morning,

Thanks for confirming 🙂

Thanks