topic Orange light flashing in Broadband

Orange light flashing

Johnmac6 — Wed, 20 Jul 2022 22:43:27 GMT

Monday morning orange flashing light.

Spent the next hour going through the website and trying out all possible scenarios to fix it.

Got in touch through messaging and after an hour and 45 minutes going through exactly the same thing.

New hub delivered plugged in and still flashing orange.

They run a test on line and it shows that everything is fine coming into the house but that’s not the case.

Has to be fault outside? What do you think?

Is there anything else i can try?

Whats best way to get in touch with someone who can organise an engineer.

Thanks in advance

Re: Orange light flashing

Skynet_TX — Thu, 21 Jul 2022 17:35:34 GMT

Hi @Johnmac6,

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line). Can you also dial 17070, this will read back the phone number of the line, can you ensure this is the number you expect (i.e. the number displayed in 'My Account').

If your master phone socket has a test socket then you could also try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow. They will be able to arrange an engineer for you if they think one is required.

Re: Orange light flashing

Chris-TalkTalk — Fri, 22 Jul 2022 07:19:00 GMT

Hi John,

I'm sorry to hear that you're experiencing problems with your service. Could you please add your TalkTalk landline telephone number to your community profile and we'll be happy to take a look at this for you

Chris

Re: Orange light flashing

Anonymous — Mon, 25 Jul 2022 08:19:57 GMT

Hello,

Do you still need assistance with this?

Thanks