topic Re: WIFI Optimisation in Broadband

WIFI Optimisation

Burbank1 — Wed, 20 Jul 2022 19:36:05 GMT

Could wifi optimisation be switched off please on my router as the channel keeps changing regularly. Daily now my sky boxes drop signal, the Wifi channel has changed and they don't reconnect and I have to do so manually. I need to turn the wifi optimisation off to either solve the problem or rule it out as the issue.

I have rang TT twice and they went through the process of turning it off. It has not worked, the channels keep changing and the problem I have is still here. I believe folk have had a bit of success via this forum so here's hoping.................Thanks

Re: WIFI Optimisation

Skynet_TX — Wed, 20 Jul 2022 19:57:36 GMT

Hi @Burbank1,

The support team here should be able to help with this when they return tomorrow.

Re: WIFI Optimisation

Chris-TalkTalk — Thu, 21 Jul 2022 06:19:03 GMT

Hi Burbank1,

I've disabled wifi optimisation as requested

Thanks
Chris

Re: WIFI Optimisation

Burbank1 — Thu, 21 Jul 2022 20:32:12 GMT

👍 Thanks for you help. Its much appreciated

Re: WIFI Optimisation

Burbank1 — Thu, 21 Jul 2022 20:34:29 GMT

Thanks for the reply and you were also spot on 😃

Re: WIFI Optimisation

Chris-TalkTalk — Fri, 22 Jul 2022 08:25:09 GMT

No problem Burbank, happy to help 🙂

Chris